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DateMarch 26 2018
TitleCore Skills for Managers
Time09:00 - 16:30
Duration2 Days - 26th and 27th March 2018


Duration: 2 Days

This course aims to give practicing or potential managers the foundation for their formal development in this role. This qualification will help participants to develop their management skills and assist them in gaining the knowledge and understanding required at this level.

The programme is designed to build leadership capability, improve the effectiveness and confidence of your managers, and support the development and performance of their teams.

Who is the Course For?

This programme is ideal for:

  • Managers
  • Existing managers
  • Practising team leaders

What will the course cover?

Leadership & Motivation

  • Understand the importance of the team having a common sense of purpose that supports the overall aims and objectives of the organisations
  • The effects of good and poor leadership in and organisation.
  • Understand leadership styles and assessing your own styles.
  • Understand the importance of developing and maintaining trust and respect at work.
  • Understand the main motivational factors and how they can apply in the workplace.
  • Understand the importance of a leader being able to motivate teams and individuals to gain commitment to objectives.

Developing and Maintaining an Effective Team

  • Understand the benefits of effective working relationships in developing and maintaining the team.
  • Understand the role that communication plays in leading, motivating and developing the team.
  • Understand the difference between groups and teams.
  • Understand the stages of team development and how to support the team through the process.
  • Understand the characteristics of individuals in the team and using it to support decision making.
  • Understand the Value of formal and informal performance management.
  • Understand the importance of, and how to set SMART objectives.
  • Understand the characteristics of individuals in the team and how it can support your decision making

Managing Conflict and Change

  • Identify the causes of conflict and the impact on teams and individuals in the workplace.
  • Understanding passive, submissive, aggressive and assertive behaviours.
  • Assessing your own behaviours and managing challenging behaviours.
  • Conflict handling models and styles.
  • The importance of feedback and timely intervention to prevent conflict
  • An overview of equality and diversity
  • Understand Change and why organisations need to change.
  • Identifying the barriers to change and the impact of change on people
  • How to support the team through the change process
  • An overview of change tools and techniques.

What will they/you learn?

  • Leadership and leadership styles.
  • Behaviours to adopt to gain and maintain trust.
  • Motivational theories, delegation and empowerment.
  • The importance of developing individuals and the team
  • Communication skills – active listening, questioning,
  • verbal and non-verbal communication.
  • The importance of formal and informal performance
  • management and setting SMART objectives.
  • Conflict and the stages of conflict – the importance of
  • “Nipping it in the bud”.
  • Team development – Tuckmann’s, and Belbin’s.
  • Identifying and assessing your own and others behaviours
  • Thomas Kilmanns conflict handling modes.
  • Equality Act 2010
  • Bullying and harassment
  • Giving timely feedback
  • Change and change management
  • Barriers to change
  • Change management tools and techniques
  • Self- assessment activities to support learning

Pre-course Preparation and Assessment

Pre-Course Preparation

There is no pre-course preparation required for this programme, however completing a pre-course questionnaire is recommended to ensure the training is delivered to your experience and expectations.

In House Training Options

This course can be run exclusively for your organisation or is also available on our open programme calendar.

For further information please call 01656 644300 to speak to our Business Development team or Contact Us via email at

Book / Enquire


Course DetailsCore Skills for First Line Managers Download