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DateMarch 14 2013
TitleILM Level 3 Award in Leadership and Management
Time9.00am - 4.30pm
Duration6 Days - 14th, 19th & 27th March, 3rd, 4th & 17th April - Up to 70% funding available - prices start from just £252 per person


Duration: 5 Days

As the largest awarding body for leadership and management qualifications in the UK, the Institute of Leadership and Management is committed to developing managers at all levels.

This course aims to give practicing or potential first line managers the foundation for their formal development in this role.

Who is the Course For?

This ILM Level 3 Award in Leadership and Management is ideal for:

  • First Line Managers
  • Existing Managers
  • Practising Team Leaders
  • Supervisors

Course Benefits

For the Individuals

  • Gain a range of key management skills and put them into practice in your own role
  • Building your leadership capabilities - motivate and engage teams, manage relationships confidently
  • Develop your leadership and management skills using your own knowledge, values and motivations

For the Employers

  • Effective and confident first-line managers
  • Better relationships and communication in teams
  • Managers with the tools to develop their own skills and abilities

What Will The Course Cover?

Day One
Understanding how to establish an effective team

  • Behaviours which could develop and maintain trust
  • The role of communication in developing effective team working
  • The differences between a group and a team
  • The stages of an established model of group formation (Tuckman)
  • Benefits of a manager knowing the team member's preferred roles as defined in an established team role model (Belbin)

Day Two
Leading and Motivating Teams

  • Importance of the team and having a common sense of purpose that supports the organisation's overall vision and strategy
  • Role of communication in establishing a common sense of purpose
  • Assess the effectiveness of own communication skills on the basis of the above
  • Main motivational factors and these may apply to different situations, individuals and teams
  • Importance of a leader being able to motivate teams and individuals and gain their commitment to objectives

Day Three
Understanding Performance Management

  • The value of formal and informal performance assessment in the workplace
  • The role of first line manager in performance management
  • Ensure fair and effective formal assessment
  • Set and measure SMART objectives for a team member
  • The importance of feedback to improve performance how to present it effectively
  • Identify potential areas for under-performance in the workplace

Day Four
Understanding conflict management

  • Cause of conflict at work
  • Stages in the development of conflict
  • Effects of conflict on individuals and the team performance in the workplace
  • Recognised techniques managers can use to minimise and resolve conflict in the workplace
  • Methods a manager could promote a positive atmosphere in order to minise the adverse effects of conflict

Day Five
Tutorial - One to one support with the tutor

Pre-Course Preparation and Assessment

There is no pre-course preparation required for this award; though TSW would encourage the learner to consider the topic areas outlined and how they relate to your organisation and experiences.

Delegates are requested to complete a pre-course questionnaire that will be handed to the tutor before the first day of the course. This ensures that the course is delivered to the highest quality and is relevant to delegate's needs and objectives.


  • Understanding performance management - Assignment
  • Leading and motivating a team effectively - Assignment

In-House Training Options

If you are representing a business the ILM Level 3 Award in Leadership and Management can be run exclusively and tailored to suit your company's specific learning requirements and organisational needs.

There are a number of unit choices for organisations to ensure that the qualification meets specific Learning outcomes; employers can custom build a qualification focusing on the key areas of first line management that are most relevant to the demands of a specific role, industry or organisation. From leadership and management  to planning change in the workplace, the ILM qualifications can be fully tailored to meet the varying needs of learners across all employment sectors.

For further information please call 01656 644300 to speak to our Business Development team or Contact Us via email at

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Course DetailsILM Level 3 Award in Leadership and Management Download