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DateOctober 09 2017
TitleHR Skills for Line Managers
Time09:00 - 16:30
Duration3 days - 9th, 10th & 20th October 2017


Duration: 2 Days

With operational managers, supervisors and team leaders having ever increasing levels of involvement in HR related activity it is critical that they fully understand how to apply HR policies and procedures and operate within best practice and comply with legislation. Clear and decisive people management skills will ensure they get the best out of their teams whilst avoiding pitfalls along the way.

This programme provides the essential practical knowledge and tools to enable managers, supervisors and team leaders to skillfully tackle HR management issues themselves relieving pressure on the HR manager/team and to avoid unnecessary grievances, workplace conflict and employment tribunal claims.

HR skills for line managers is a three-day course taking the line manager through the complete employee life-cycle from recruitment to post-termination. This exciting and engaging programme will equip participants with the essential HR management skills they need for success in today's dynamic workplace.

Who is the course for?

Recommended for line manager's who need to understand the implications that HR management practices have on their day to day decisions and actions as well as the best practice for managing employees to avoid 'HR Nightmares'.

Perfect for empowering line managers to take on HR duties and understanding when to seek advice from their HR manager or senior team.

What will the course cover?

Understanding the importanance of HR responsibilities

  • An overview of HR activities
  • Relationship between HR and the line manager
  • Devolved HR responsibility from HR to the line manager
  • Acting on advice or guidance from HR professionals
  • Implications of employment legislation on a manager's actions
  • Risk of tribunal and the manager's role in avoiding claims

Recruiting, Retaining and Rewarding Employees

  • Job descriptions and person specifications
  • Best practice for recruitment and selection
  • Understanding competencies
  • The new employee - induction planning
  • Understanding employment contracts
  • Recognition
  • Employee engagement, communications and employee voice
  • Retaining talented staff
  • Managing an employee exit

Performance Management

  • Introduction to performance management
  • Setting SMART objectives
  • Assessing performance
  • Effective performance appraisals
  • Dealing with the problems appraisals can bring
  • The link between competency, capability, performance and training needs
  • Directing and guiding the work of others
  • Dealing with conflicting priorities and role overload
  • Building engagement, motivation and loyalty
  • Managing discipline and grievance
  • Managing absence effectively
  • Taking and keeping notes as manager

Training and Development

  • Team development - Coaching & Mentoring basics
  • Development for future challenges and current job needs
  • Training needs analysis - collection and action
  • Compliance and essential training requirements
  • Supporting team members before, through and after training to maximise transfer of learning back to the workplace
  • Personal action planning

What will they/you learn?

By the end of this course delegates will be able to:

  • Explain the key stages of the employee life-cycle (pre-recruitment to post termination) and the associated underpinning legal obligations of employers and rights of employees
  • Identify how good HR at the line manager level is fundamental to organisational success
  • Consult with HR at the right times, managing situations effectively up until the point when HR expertise is required
  • Identify practices to improve employee engagement and manage the 'psychological contract' effectively
  • Identify and practice means of establishing employee performance standards and subsequently monitor and review that performance
  • Handle the termination of employment
  • Take adequate steps to protect their organisation from unlawful claims
  • Build a good working relationship with staff
  • Help and support their employees
  • Assess and appraise performance
  • Drive up individual and team performance
  • Motivate and inspire their team
  • Build effective and productive teams
  • Select the right person for the job
  • Specify training and development needs
  • Implement procedures that will retain talented people
  • Develop and action plan to improve performance
  • Protect the company from tribunal or allegations of unfair dismissal

Pre-Course Preparation and Assessment

Delegates are requested to complete a pre-course questionnaire that will be handed to the tutor before the first day of the course. This ensures that the course is delivered to the highest quality and is relevant to delegate's needs and objectives.

In-House Training Options

If you are representing a business this course can be run exclusively and tailored to suit your company's specific learning requirements and organisational needs.

For further information please call 01656 644300 to speak to our Business Development team or Contact Us via email at

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Course DetailsHR Skills for Line Managers Download