ILM Level 3 Award in First Line Management
Method of Delivery:
The TSW ILM Level 3 Award is delivered over the following 5 workshops:
- Introduction to Leadership
- Problem Solving & Making Decisions
- Building the Team
- Managing Conflict in the Workplace
- Managing Performance
These workshops will provide you with the underpinning knowledge for each topic and will be highly participative – incorporating trainer input, group discussion and analysis, individual team exercises and activities, case studies and handout materials.
Included within the delivery schedule will be an initial Induction session and a group Tutorial,
designed to provide you with opportunities to discuss you progress and to receive guidance and
feedback on your learning.
What’s Involved:
In order to achieve the qualification, in addition to your attendance at the workshops, you will need to submit a work-based Assignment for each workshop topic (1000-2000 words). You will be
encouraged to complete these pieces of work between each workshop as the programme is rolled out (typically one workshop per month).
The Assignments will involve the practical application of the topics covered and allow you to
consolidate and apply your learning on work related issues.
Learning Outcomes:
Introduction to Leadership
- Understand leadership styles
- Understand leadership qualities and review own leadership qualities and potential
- Problem Solving & Making Decisions
- Know how to describe a problem, its nature, scope and impact
- Know how to gather and interpret information to solve a problem
- Know how to solve a problem
- Know how to plan the implementation and communication of decisions Building the Team
- Understand how to develop and maintain trust at work
- Know how to build the team
Managing Conflict & Stress in the Workplace
- Know how to resolve conflict in the workplace
Managing Performance
- Know how to manage performance
This course is available on our open programme, click to see our course calendar
The course is also available exclusively for your organisation and can be tailored to your exact needs. Please contact us to get more information.
