Leadership & Management
Personal Effectiveness
Health & Safety
Education & Training
Quality Management
Room Hire and Facilities

ILM Level 3 Award in Workplace Coaching for Team Leaders and First Line Managers


Duration - 5 Days

Who is the course for?

The course is aimed at practising and potential team leaders and first line managers with the knowledge, skills and confidence to perform effectively as workplace coaches as part of their normal work role.

What will the course cover?

Unit 1

In the first unit, ‘Understanding good practice in workplace coaching’, the role of the workplace coach is explored. Here participants assess their own ability to use a variety of interpersonal communication skills when giving effective feedback to learners.

Unit 2

In ‘Organising workplace coaching’ participants look at the range and value of different learning resources to support safe and effective coaching, alongside practical skills in how to monitor and record learner progress.

Unit 3

In the final unit of the Award, participants plan and organise workplace coaching sessions, undertaking coaching and then monitoring/reviewing their own workplace coaching performance.

Pre-Course Preparation and Assessment


For units 1 & 2 - Work-based assignment

For unit 3 - Coaching diary

What Will They/You Learn?

By the end of this course delegates will be able to:

  • Describe the effective workplace coach's role, responsibilities, characteristics and behaviours
  • Explain the importance of assessing learning styles, agreeing learning outcomes and overcoming potential barriers to ensure that workplace coaching is effective
  • Assess own ability to a use a variety of interpersonal communication strategies and give effective feedback to learners on their performance to coach them in the workplace
  • Know how to identify resources to support safe and effective coaching in the workplace
  • Know to how monitor, assess and record learners' progress towards their goals
  • Know how to use coaching records to identify areas for improvement in own workplace coaching practice
  • Plan and organise workplace coaching sessions
  • Undertake coaching in the workplace
  • Monitor and review own workplace coaching performance

Meeting your Personal and Organisational Needs

If you are representing a business the Level 3 Award can be run exclusively and tailored to suit your company's specific learning requirements and organisational needs.

Advice is available from our experienced learning and development consultants.

For further information please call 01656 644300 to speak to our Business Development team or Contact Us via email at info@tsw.co.uk