Emotional Intelligence Quotient (EQ) is the skill of understanding and managing others. It is a behavioural model of the understanding of the goals, intentions, responses and behaviour of
yourself and others. It is also the understanding of how to make the most of your relationships to achieve improved results.
This workshop will explore Emotional Intelligence concepts and its uses in professional and personal life.
Managers who wish to develop their interpersonal and intrapersonal skills. Staff involved in sales, customer relations and customer service. Human Resources professionals, particularly for
those involved in job profiling, recruitment and selection. EQ is invaluable in the workplace for the development of motivational skills, recognising the benefits of everyone being different and for improving relations within your team.
By the end of this course you will
TSW can run this qualification exclusively and tailored to suit your company’s specific learning
requirements and organisational needs.
For further information please call 01656 644300 to speak to one of our experienced advisors