Programme Overview:
- Supports the development and promotion of good quality training and best practice
- Provides an internal benchmark for excellence in auditing performance and training
- To develop the skills necessary to plan an internal audit
- To develop checklists
- To carry out an audit and report the finding
- To manage the audit programme
Course Content
Day One
- Objective & Structure of the Audit
- Ground Rules & Audit Criteria
- Evolution of quality management
- The quality system
- ISO 9000 – The quality system standard
- Quality system certification
- Benefits of quality assurance
- Maintenance of the system
- Audit types
- ISO 9000 and audits
- Audit cycle
- Audit objective
- Qualifications
- Behaviour & Communication Skills
- What prevents & promotes accurate communication
- Audit techniques
Day Two
- Annual schedule
- Check Lists
- Professional Standards
- Reports
- Corrective Action
- Follow-Up
- Auditor Group
- Auditor Performance
- Operational factor
- Management Review - objectives, audit findings & corrective action
- Effective Auditing - objectives, check list preparation, conducting the audit, reports, corrective action, follow up & close.
This course is available on our open programme, click to see our course calendar
The course is also available exclusively for your organisation and can be tailored to your exact needs. Please contact us to get more information or call 01656 644300 to speak with one of our advisors.