Managing Conflict

Programme Overview

During this 2 day workshop delegates will learn the fundimental skills and behaviours for successfully managing and dealing with a range of conflicting situations in the workplace

Course Objectives

On completion of this course you will:

  • Be able to deal with conflict as a process
  • Reduce the negative effects of not being able to deal with conflict
  • To help others in the workplace also deal more effectively with conflict

Course Content

Defining conflict and its cause

  • Syndicate group discussion
  • Presentation to plenary
     

Chance or Choice

  • Learning about the conflict process
  • Using resist, retreat and resolve tactics
     

Identifying causes of anger and how to diffuse it

  • Identify the causes of anger
  • How to relate to what the individual wants
  • The do’s and don’ts of defusing anger
     

Assertiveness when dealing with conflict

  • The key areas of assertiveness
  • The behaviours required to be assertive
     

Conflict Management Scenarios

  • In groups of approximately 3 delegates
  • Review in plenary
     

Re-cap and Review

  • Workshop Evaluation

TSW can run this qualification exclusively and tailored to suit your company’s specific learning
requirements and organisational needs.

For further information on this course please call 01656 644300 to speak to one of our experienced advisors.