During this 2 day workshop delegates will learn the fundimental skills and behaviours for successfully managing and dealing with a range of conflicting situations in the workplace
On completion of this course you / they will:
Defining conflict and its cause
Chance or Choice
Identifying causes of anger and how to diffuse it
Assertiveness when dealing with conflict
Conflict Management Scenarios
Re-cap and Review
TSW can run this qualification exclusively and tailored to suit your company’s specific learning requirements and organisational needs.
For further information on this course please call 01656 644300 to speak to one of our experienced advisors.