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Duration: 2 Days

This course has been specifically developed with a strong bias towards practical learning. After an initial introduction to the techniques used in auditing the course proceeds to a series of linked case studies which simulate a live audit. Feedback on performance is given at each stage so that course members can learn, practice and improve their auditing skills.

Delegates will cover an introduction to Quality Assurance, Audit Preparation (developing audit programmes, checklists and information gathering), Audit Techniques (various audit trails), Questioning Techniques (the auditors friends and enemies), Listening (skills and problems), Reporting, Nonconformities and Corrective Action Programmes - (identifying trends), Audit Follow-up and Close out. The course is highly practical and includes exercises such as audit preparation, live auditing, nonconformity reporting, observations for improvement and closing meetings.

This course is certified by the International Register of Certificated Auditors; It is a flexible, highly interactive and participative course focusing on using auditing as an improvement tool in line with ISO 9001:2008 philosophy.

Who is the Course For?

Designed for delegates requiring the basic skills necessary to audit areas of their own organisations management systems.

  • New Quality Managers/Professionals/Technicians
  • Quality Engineers
  • Procurement Personnel
  • Financial Personnel
  • Document Controllers
  • Internal Auditors
  • Owner Managers
  • Implementation Members

Delivery & Assessment Method

We use a variety of delivery and assessment methods namely:

  • Workshops & Tutorials
  • Activities (Individual & Group)
  • Role Play (Individual & Group)
  • Group Discussions
  • Reflective Learning Exercises
  • Assignments*

Candidate Requirements

Candidates are required to:

  • Attend all workshops & tutorial days*
  • Complete any independent work required between workshops
  • Complete Reflective Reviews or Exercises*
  • Complete and submit Assignments*
  • Complete or Attend Assessments*
*Only applies to certain qualifications.

What Will They/You Learn?

By the end of this course delegates will be able to:

  • Understand ISO/TS16949 requirements
  • Understand ISO/TS16949 within the Quality Management System.
  • Enable Auditors to collect and analyse system evidence effectively.
  • To plan and organise an audit against document procedures and evaluate and report the findings to initiate improvement within ISO19011 framework.

What Will The Course Cover?

Day One

  • Introduction
  • Course structure
  • Quality Standards and ISO/TS16949
  • ISO/TS16949 Certification
  • Benefits of ISO/TS16949
  • Maintenance of the system
  • Quality System Assessment

Types of audit:

  • Audit types
  • Audit cycle
  • Audit objective

The auditor:

  • Qualifications
  • Behaviour
  • Communication
  • Techniques

Day Two

Audit procedure:

  • Schedule
  • Check lists
  • Reporting
  • Corrective Action
  • Follow up

Managing the programme:

  • Audit steering group
  • Performance monitoring

Management review:

  • Objectives
  • Audit findings
  • Corrective action

Effective auditing:

  • Objectives of the review
  • Audit findings
  • Corrective Action
  • Follow up
  • Review
  • Continuous improvement

This programme will include a live audit of the clients procedures as part of the practical application on day two.

Pre-Course Preparation and Assessment

To meet IRCA conditions the candidate will be subject to continual assessment throught the programme and will have to pass a 30 minute examination of knowledge gained through the duration of two day programme.

Meeting Organisational Needs

This is a flexible programme that can be tailored to meet individual and organisational needs.
If you are a business this course can be run exclusively and tailored to suit your company's specific learning requirements and organisational needs.

There is also an option for a further "practical" day where the delegates get to audit within their own organisation under the watchful eye of the trainer.

At a later day auditor workshops can be facilitated to enhance the audit process.

For further information please call 01656 644300 to speak to our Business Development team or Contact Us via email at info@tsw.co.uk