Information, Advice & Guidance

The Level 4 Information, Advice and Guidance (IAG) Apprenticeship is a fully-funded work-based development programme for people in an advisory position at your company.

What is an IAG apprenticeship?

The Level 4 Information, Advice and Guidance (IAG) Apprenticeship is a higher qualification, awarded by City and Guilds. It’s a work-based qualification and it’s fully funded by the Welsh Government.

Information, advice and guidance are different types of support your people can offer to their colleagues and to your clients. It refers to relaying facts, making personal professional recommendations, or providing leadership and direction.

The IAG apprenticeship accelerates support abilities within your organisation. Whether your people are handling factual queries, or offering assistance based on their professional experience, the higher qualification will give them the agency and authority to advise with confidence. 

Funding Opportunities with TSW Training

There are plenty of funding opportunities available in Wales – it’s all about finding the right one for your team.

Funding Opportunities with TSW Training

There are plenty of funding opportunities available in Wales – it’s all about finding the right one for your team.

Who is the IAG Level 4 apprenticeship for? 

The IAG qualification is suitable for new or existing employees, who need to develop, update and accredit existing skills. It’s also a training tool that offers progression into higher-level roles or education.

Anyone in an advisory role can find the IAG apprenticeship helpful, including contact centre advisers, priests, welfare officers, support workers, and more

The IAG apprenticeship consists of carefully selected qualifications that provide the skills and knowledge required to be successful in an advice and guidance role, in the context of your organisation.

The qualifications are tailored to suit your business and your people. 

Developing skills and career prospects

Take a look at our glowing testimonials from apprentices in Wales.

Developing skills and career prospects

Take a look at our glowing testimonials from apprentices in Wales.

What is the eligibility criteria?

Welsh Government funded apprenticeships are open to businesses of every shape and size. The full eligibility criteria can be found on the Welsh Government’s website.

Your business must complete a health and safety appraisal, conducted by us, during a visit to the place where your apprentice will work and learn. Once complete, it’s valid for four years.

Your apprentice must be:

  • over the age of 16
  • living in Wales
  • working with you for 16 hours per week

As it’s a Higher-Level Apprenticeship, equivalent to degree level, they’ll need relevant experience to complete the qualification.

What’s in the IAG syllabus?

There are four mandatory qualifications that combine to create the Higher Apprenticeship in Information, Advice and Guidance. They all must be completed to achieve the apprenticeship. To achieve the full diploma, you must achieve a minimum of 37 credits:

Combined knowledge and competency qualification

  • Level 4 Diploma in Advice & Guidance:

Essential Skills Wales Qualifications

  • Communication Skills level 3
  • Application of Number Level 2
  • Digital Literacy Level 1

There are additional optional units within the combined knowledge qualification, which shape the apprenticeship to the needs of your business.

Every learner must commit to fulfilling each qualification within the apprenticeship in order to access Welsh Government funding.

Get Your Free IAG Workbook

Find out more information about the units and credit value within each qualification by downloading the IAG workbook.

Get Your Free IAG Workbook

Find out more information about the units and credit value within each qualification by downloading the IAG workbook.

Our Custom Approach to Apprenticeships

We appreciate that every employer is different and our support service is designed to be as flexible as possible to meet your individual needs and preferences.

Whether your are an organisation or an individual our mission is to make apprenticships work for you.

With over 55 years’ experience supporting the industry with apprenticeships you couldn’t be in better hands. TSW Training is one of the leading apprenticeship providers in Wales.

Start your journey with TSW today

Make an enquiry and one of our dedicated Learning Advisors will contact you to listen to your needs and help you find the right solutions.

Start your journey with TSW today

Make an enquiry and one of our dedicated Learning Advisors will contact you to listen to your needs and help you find the right solutions.

What You Get From TSW Apprenticeships

Apprenticeship consultation

When you enquire, we’ll visit you to discuss your needs, the apprenticeship process, and introduce you to our service. We’ll help you build a learning roadmap to enhance your business performance via further education. We’ll supply supporting literature, so you can digest the detail and set expectations within your organisation.

Recruitment support

We can help you to identify the people within your organisation who would benefit from the qualifications. It’s a completely free apprenticeship consultation, so you can take a look at the opportunities, shortlist the candidates and learn about the work-based apprenticeship programme offered by the Welsh Government. 

Awareness session

This is the springboard for the apprenticeship where we set expectations with your candidates. Their Training Advisor works with them to lay out the educational roadmap ahead, learn how they’ll be measured, and what support they’ll receive from their assessors, you and the business. It’s a great opportunity to ask questions and set expectations about the time and energy demanded by the qualifications.

Health and safety appraisal

We’ll visit your place of work and conduct a health and safety appraisal document. It’s a mandatory exercise to prove your organisation is a safe environment for Welsh Government apprentices. We conduct and manage the paperwork entirely, so all you need to do is show us around. Once complete, it’s valid for four years, so you can easily take on more apprentices, or bring other qualifications into your organisation.

On-call assessors 

Learning doesn’t just happen during business hours; that’s why our assessors are on hand 24/7 via email, text and WhatsApp to support your candidates.

Employer Engagement Visits

Feedback and evaluation help us to see how successfully the learning is transferring into your organisation, so we can work with you to measure the returns. 

That’s why we book a six-month Employer Engagement Visit health check with you and your apprentice.

We walk the candidate through a quick survey, where we discuss their learning experience so far and the quality of the programme. The questions are standardised, so we can collate and compare data between organisations to apply real adjustments.

Then we review with you to see if the programme is meeting your expectations, whether you can engage with the apprentices and their work, and if you’ve noticed the candidate demonstrating knowledge and competence. 

We’re on hand to support you with any queries as the apprenticeship progresses.

"Our Training Advisors work with employers and learners to work out the best way to deliver the apprenticeship. The best thing about it is that employers benefit from a training programme that’s tailored to their needs, without having to pay out large sums of money.

It means that everybody is able to access training, no matter how big their training budget.”
Sarah Elston
Quality Director, TSW Training

Get In Touch...

At TSW we are passionate about helping people and organisations meet their full potential.

Make an enquiry and one of our dedicated Learning Advisors will contact you to listen to your needs and help you find the right solutions.

Your Learning Advisor will support you by:

  • Listening to you carefully, to understand your needs and any problems you are trying to solve
  • Asking you questions to help us determine the right solution for you
  • Providing advice, information, and pricing according to your requirements
  • Identifying when one of our in-house experts needs to speak with you, to provide more specialist advice

Rest assured that you will not be contacted by a pushy salesperson.

We are here to provide you with tailored information and direct you to the best solution, even if that is not with TSW!