Every business needs navigators. People who offer direction based on their professional opinion and experience, or relay information and instructions to help your customers access the information they need.
The Information, Advice and Guidance Level 4 apprenticeship accelerates their ability to support both their colleagues and clients.
Read our IAG learner stories and get a taste of how the apprenticeship will improve your teams' skills:
Cristina Negoescu - Career Coach
Cristina was mentored by TSW Training's Advisor, Jane Oates. She found a source of inspiration and confidence in Jane, which spurred her onto success. Listen to Cristina's story.
Hannah Rackham - Youth Worker
Hannah was coached by TSW Training's Advisor, Lindsay Sandall. Hannah's employer encouraged her to pursue her IAG professional development when COVID was influencing change in policies and procedures. Lindsay helped Hannah to directly relate the course content to her day-to-day duties and responsibilities, giving her purpose, relevancy and context. Listen to Hannah's story.
Michaela Westmoreland - Senior Team Leader
When Michaela started the Level 4 Information, Advice and Guidance apprenticeship, she received promotion after promotion. In her story, she discusses how the IAG content helped her to step into leadership role that relied on her communication and people management skills. Listen to Michaela's story.
Stephanie Lewis - Contact Centre Supervisor
Stephanie started her IAG qualification as a contact centre advisor in a mental health charity. Although she left school in year 10, she was committed to improving her professional development through education. Her hard work paid off, and she's been promoted to supervisor. Listen to Stephanie's story.