So many times we have seen managers get promoted because of their technical capability and yet struggle with the transition to management. We spend months, and sometimes years, being trained and educated to fulfil our roles as technical experts but when we get promoted we seldom get an induction in to our new role.

TSW believe that giving existing and newly appointed managers the tools to do the job at the outset is paramount to success in the role and sustained high performance for the organisation.

What will a course participant be doing?

The Middle Manager’s Role

  • Exploring what is required and expected of them as a manager of managers/individuals/functions
  • Gaining an understanding of the characteristics, attitudes and behaviours of high performing Managers and Leaders
  • Discussing practical ways to ensure understanding of organisational demands to meet expectations

Manager as Leader

  • Exploring the relationship and differences between leading and managing and when both might be applied
  • Discovering their personal leadership style and considering how they will adapt their style for a given situation
  • Thinking about their perception – how they see themselves and how others see them
  • Exploring ways in which they can deliver on leadership fundamentals of trust and authenticity
  • Identifying personal strengths and weaknesses, then committing to development
  • Committing to exhibiting situational leadership through thoughtful action

Engaging the workforce for success

  • Identifying their peoples’ drivers to improve working relationships and performance
  • Communicating clarity of purpose to gain buy-in and improve engagement
  • Taking steps to stop ‘Chinese Whispers’ – ensuring the true message is received by the workforce
  • Examining practical ways, not theories, to maximise and maintain manager input and motivation - building a desire for results
  • Debating the merits of surrounding oneself with high performing people; the route to success as a manage

Managing the Performance of Others through Coaching and Feedback

  • Developing coaching and mentoring skills aimed at fostering high performance working across the workforce
  • Aligning performance to the organisational vision so the workforce understands why their performance is
    paramount
  • Committing to a clear approach for setting clear performance expectations and deadlines
  • Practicing providing candid, specific and difficult to discuss feedback, without delay

Managing Conflict and the Environment

  • Practicing techniques for dealing with conflict and difficult people
  • Planning and establishing a positive working environment to minimise conflict
  • Planning how they will adapt their style for different situations

This course has been purpose designed for middle managers who often have the following job titles/roles:

  • Department, function or team manager
  • A manager of team leaders or supervisors

The course also caters for managers who have been promoted to a middle management position or are earmarked as an aspiring manager. Also for those experienced managers who would like to explore management best practice with a view to developing to more advanced programmes.

Following successful completion of the course, delegates will be able to:

  • Adopt attitudes and practice characteristics and behaviours akin to a high performing middle manager
  • Create a SMART development plan that translates learnt skills and knowledge into action in the workplace
  • Develop a strong self-awareness so that they become reflective and understand how they must develop to reach their full potential
  • Take action following the course to ensure their team receives effective communication, direction and support, in order that they too can perform to their maximum potential

Pre-course preparation & assessment

No pre-course preparation needed and there is no end of course assessment.

Other courses you might look to if this doesn't quite fit what you are looking for are:

If you are unsure which course is for you or your employees, please call and speak with one of our Learning and Development Advisor on 01656 644 300 or alternatively send us an enquiry here

Upcoming Dates