In summary, the topics covered on the course include:
- CQI and IRCA Auditor and certification scheme - registration process, code of conduct
- Audit Preparation - audit planning, document review and preparation techniques
- Audit Techniques - audit trails, audit interviewing and evidence gathering
- Audit Reporting against the requirements of ISO 9001 - nonconformities, observations, corrective action
programmes, closing meeting and written report
- Audit Follow-up Surveillance and & Close out - verification of corrective actions
This course is designed for delegates who need to carry out and lead audits to contribute effectively to systems improvement in their organisations. However, IRCA expects delegates to have the following prior knowledge of the following quality management principles and concepts:
- The Plan, Do, Check, Act (PDCA) cycle.
- The relationship between quality management and customer satisfaction.
- Commonly used quality management terms and definitions and the 8 Quality Principles as given in ISO 9001:2015.
- The process approach used in quality management.
- The Model of a Process Based Quality Management System, the structure and content of ISO 9001:2015.
- Knowledge of the requirements of ISO 9001:2015, which may be gained by, on the job experience, through self study or completing an IRCA certified QMS Foundation training course or equivalent.
By the end of the course, trainees will be able to:
- Describe the purpose of a QMS and explain the principles of quality management
- Explain the purpose, content and interrelationship of ISO 9000, ISO 9001, ISO 9004 and ISO 19011
- Interpret requirements of ISO 9001 in the context of an audit
- Describe the roles and responsibilities of auditors and lead auditors
- Plan and conduct an audit in accordance with ISO 19011 demonstrating the ability to: plan and prepare
- effectively; gather objective evidence, through effective interviewing, observation, sampling and note taking; analyse and interpret information in order to
- determine conformance with requirements
- Report the audit, including writing valid, factual and value-adding nonconformity reports
- Undertake audit follow-up activities, including evaluating the effectiveness of corrective action
Pre-course preparation & assessment
There will be no pre-course preparation required however delegates are requested to complete a pre-course questionnaire that will be handed to the tutor before the first day of the course. This ensures that the course is delivered to the highest quality and is relevant to delegate’s needs and objectives.
All students are recommended to have the following prior knowledge:
- Understand the Plan-Do-Check-Act (PDCA) cycle
- A basic knowledge of the concepts of quality management and the relationship between quality management and customer satisfaction
- Understand commonly used quality management terms and definitions, as given in ISO 9000
An understanding of the requirements of ISO 9001, which may be gained by:
- On the job experience
- Through self study
- Completing an IRCA-certifed Internal Auditing training course.
There is a 2 hour written examination at the end of this course. The content of the exam will be based on the materials provided during the course. Participants will need to achieve a pass mark of 70% to successfully complete the course. Delegates will also be continously assessed by the course tutor in a range of areas over the 5 days.
Other courses you might look to if this doesn't quite fit what you are looking for are:
If you are unsure which course is for you or your employees, please call and speak with one of our Learning and Development Advisor on 02921 680075 or alternatively send us an enquiry here