ILM Level 3 Award in Coaching

Duration: 4 Days

The Level 3 Award in Coaching is ideal for practicing or aspiring Team Leaders and Managers who seek to provide a more supportive style of leadership to improve performance. This qualification will develop your capability to act as a workplace coach and your effectiveness at developing those around you.

This four-day programme equips delegates with the core knowledge, skills, behaviours and practical methods to plan and conduct effective coaching sessions. It is aimed at those who coach as part of their role and is designed to help them support the learning and development of individuals and teams.

The programme covers three modules:

Understanding good practice in workplace coaching

  • Understanding the role, responsibilities and behaviours of the workplace coach
  • Recognising the benefits, opportunities and use of coaching to improve performance
  • Developing coaching knowledge skills and behaviours
  • SMART objectives for coaching sessions and individual development
  • Using recognised coaching models to increase effectiveness
  • The coaching contract, managing the process and record keeping
  • Identifying and overcoming barriers to coaching
  • Assessing current strengths and areas for development as a coach

Undertaking coaching in the workplace

  • Identifying resources and providing a safe and effective environment
  • Agreeing learning goals and conducting coaching assignments
  • Tools and techniques to facilitate and encourage development
  • Monitoring learning and development and using appropriate techniques to assess achievement
  • Maintaining accurate coaching records and using feedback

Reflecting on workplace coaching skills

  • Conducting reflective and evidenced analysis of own coaching practice
  • Appropriate communication, coaching strategies, tools and techniques when coaching
  • Reflecting on strengths and weaknesses as a coach and seeking ways to further develop knowledge, skills and behaviours
  • Planning future personal development and identifying how this will be monitored and reviewed – coach the coach

This qualification is designed for people in their first management roles – including team leaders and first-line managers. 

Benefits for individuals

  • Know what it takes to be an effective coach in your workplace
  • Understand how coaching works – learn a coaching model, and the tools and techniques to support it
  • Put your new skills into practice in your job – carry out supervised coaching sessions

Benefits for employers

  • Implement coaching to improve performance in your organisation
  • Ensure the managers you develop as coaches are properly equipped with the skills, knowledge and ethical understanding they need
  • Develop a coaching culture in your organisation by developing your managers as truly effective coaches.


Delegates will be assessed through the completion of a written work-based assignment; completion of a coaching diary to record their workplace coaching sessions, and a written reflection on their own personal learning and development as a coach.

Delegates will also need to carry out at least 6 hours of supervised coaching activity as part of the award.

Other courses you might look to if this doesn't quite fit what you are looking for are:

If you are unsure which course is for you or your employees, please call and speak with one of our Learning and Development Advisor on 02921 680075 or alternatively send us an enquiry here