Covering core areas such as working with people, managing yourself, providing direction, achieving results and using resources this qualification is designed to help individuals develop their skills and experience, improve performance and prepare for senior management responsibilities. Individuals will receive an ILM certificate upon successful completion.

Day One and Two

  • Taking responsibility
  • Contributing to overall vision and goals
  • Setting and providing guidance on values
  • Setting direction for significant programmes or projects
  • Delegating
  • Setting objectives for teams and individuals
  • Communicating and motivating
  • Supporting and developing programmes, projects, teams and individuals
  • Modelling appropriate behaviour
  • Representing the team and feeding back its experiences and views
  • Protecting the team and its members
  • The trait approach to leadership
  • The contingency or situational school (Fielder, Hersey-Blanchard, Tannenbaum and Schmidt, Adair)
  • Leaders and followers (Servant Leadership, Team Leadership, Transactional and Transformational
  • How to evaluate the appropriateness of different leadership styles in the context of own responsibilities
  • The importance of being able to use a repertoire of leadership styles in different situations and with different people
  • The concept of emotional intelligence as developed by different theorists and how it applies to the leadership role
  • The importance of understanding one’s own strengths and limitations

Day Three

  • One-to-one support with tutor

Day Four:

  • Managing stress and conflict in the organisation
  • Management responsibilities in relation to work-related stress
  • Methods to manage stress at your place of work
  • Workplace risk assessments
  • Sources of support and techniques to counsel staff
  • Audit and review procedures for managing stress
  • Possible indicators of stress in the workplace such as staff turnover
  • Organisational policies and procedures on bullying and harassment
  • Health and safety legislation in the workplace
  • Causes of conflict and interpersonal friction and ways to resolve them
  • Causes, symptoms and impacts of stress and the implications/effects of stress for individuals and organisations
  • Causes and effects of stress and implications for workplace and non-work activities and relationships
  • Active planning for stress management

Day Five:

  • Developing and Leading Teams to Achieve Organisational Goals and Objectives
  • Differences between managing in public, private and voluntary sectors
  • The Balanced Scorecard
  • Characteristics of groups and teams, team membership and leadership
  • The importance of direction and values in creating effective teams
  • Stages in team development, use of team roles for building a balanced team
  • Teams in different contexts, e.g. operational, project, management, contractors, volunteers
  • Management and leadership styles and qualities
  • Methods to promote trust and respect within the team

Day Six:

  • Tutorial - One to one support with the tutor

This course is for:

  • Practising middle managers
  • Aspiring middle/senior managers

For Employers:

  • Use core management techniques to drive better results
  • Develop your ability to lead, motivate and inspire
  • Benchmark your managerial skills
  • Provide strategic leadership as well as day-to-day management

For Employees:

  • Encourage strategic thinking at this level of management to foster business improvement
  • Engage middle managers with training and development
  • Designed to provide clear, measurable benefits to career-minded professionals

Pre-Course Preparation

There is no pre-course preparation required for this award; though TSW would encourage the learner to consider the topic areas outlined and how they relate to your organisation and experiences.
Delegates are requested to complete a pre-course questionnaire that will be handed to the tutor before the first day of the course. This ensures that the course is delivered to the highest quality and is relevant to delegate’s needs and objectives.


Becoming an Effective Leader - Written Assignment
Managing Stress and Conflict in the Organisation - Presentation

Other courses you might look to if this doesn't quite fit what you are looking for are:

If you are unsure which course is for you or your employees, please call and speak with one of our Learning and Development Advisor on 01656 644 300 or alternatively send us an enquiry here

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