Topics covered in this course include:

Day One:

  • Understanding how to establish an effective team
  • Behaviours which could develop and maintain trust
  • The role of communication in developing effective team working
  • The differences between a group and a team
  • The stages of an established model of group formation (Tuckman)
  • Benefits of a manager knowing the team member’s preferred roles as defined in an established team role model (Belbin)

Day Two:

  • Leading and Motivating Teams
  • Importance of the team and having a common sense of purpose that supports the organisation’s overall vision and strategy
  • Role of communication in establishing a common sense of purpose
  • Assess the effectiveness of own communication skills on the basis of the above
  • Main motivational factors and these may apply to different situations, individuals and teams
  • Importance of a leader being able to motivate teams and individuals and gain their commitment to objectives

Day Three:

  • Understanding Performance Management
  • The value of formal and informal performance assessment in the workplace
  • The role of first line manager in performance management
  • Ensure fair and effective formal assessment
  • Set and measure SMART objectives for a team member
  • The importance of feedback to improve performance and how to present it effectively
  • Identify potential areas for under-performance in the workplace

Day Four: Understanding Conflict Management

  • Causes of conflict at work
  • Stages in the development of conflict
  • Effects of conflict on individuals and the team performance in the workplace
  • Recognised techniques managers can use to minimise and resolve conflict in the workplace
  • Ways a manager could promote a positive atmosphere in order to minimise the adverse effects of conflict

Day Five:

  • Tutorial - One to one support with the tutor

The Level 3 Award in Leadership and Management is ideal for:

  • First line managers
  • Existing managers
  • Practising team leaders
  • Supervisors

For Individuals

  • A range of key management skills and put them into practice in your own role
  • Building your leadership capabilities - motivate and engage teams, manage relationships confidently
  • Develop your leadership and management skills using your own knowledge, values and motivations

For Employers

  • Effective and confident first-line managers
  • Better relationships and communication in teams
  • Managers with the tools to develop their own skills and abilities

Pre-Course Preparation:

There is no pre-course preparation required for this award; though TSW would encourage the learner to consider the topic areas outlined and how they relate to your organisation and experiences. Delegates are requested to complete a pre-course questionnaire that will be handed to the tutor before the first day of the course. This ensures that the course is delivered to the highest quality and is relevant to delegate’s needs and objectives.


  1. Understanding performance management - Assignment
  2. Leading and motivating a team effectively - Assignment

Other courses you might look to if this doesn't quite fit what you are looking for are:

If you are unsure which course is for you or your employees, please call and speak with one of our Learning and Development Advisor on 02921 680075 or alternatively send us an enquiry here