Overview

Rachel Mundy, HR Manager at MSS Group, wrote:

TSW have a good reputation for delivering quality courses and providing advice and guidance on funding support for training and staff development for SMEs in Wales to access. Due to their level of expertise we have built up a strong working relationship with TSW and they now manage the main bulk of our training needs. From the very first course that our staff attended we were very happy with the quality of the training, customer service and amenities where the training was been delivered.

The Brief

Rachel Mundy, HR Manager at MSS Group, wrote:

"Our training objectives range from up-skilling staff for CPD purposes to complying with due diligence for health & safety purposes. The majority of courses we have sent our staff on are from the TSW Open Programme calendar with the exception of the First Aid at Work courses, which TSW kindly ran at a venue of our choice to accommodate the numbers of our staff required to undertake the training"

The Solution

Rachel Mundy, HR Manager at MSS Group, wrote:

Our training journey has comprised thus far of First Aid at Work, IOSH Managing Safely and various Human Resources and Management Courses with TSW. The First Aid courses were booked as they are a mandatory requirement for some of our site staff whilst the IOSH Managing Safely and Management/HR courses were undertaken as part of our personal development plans for our staff, to enhance the value we bring as a company and enhance the service we can provide our clients.

Return on Investment

Rachel Mundy, HR Manager at MSS Group, wrote:

With the help of TSW we have been able to up-skill many of our employees which has been a great benefit to the MSS Group as an organisational succession plan and has also helped us deliver a more comprehensive, quality service to our colleagues and clients. The funding support provided has been valuable and has meant we have been able to reinvest into continuous staff training and development.

"We have been extremely happy with the service that TSW have provided the MSS Group. Each course has been praised by our staff for the quality of its content and the strength of the trainer. We find it a pleasure to work with TSW staff as they always go above and beyond to help find solutions to any training issues and needs we have. Over a period of time we have built a strong working relationship with TSW, one that we hope continues for a long time to come!"