The solution included a blended ILM qualification, which was tailored to the business and aligned to its growth aspirations. All of the training needed to be planned and scheduled in accordance with Volvo’s business strategy. The programme chosen needed to focus on various experiential group activities, delivered in a way where skills could be directly transferred back into the workplace and fit around Volvo’s working environment.
TSW’s solution was to provide a structured but flexible Leadership and Management solution that tackled key areas for development, and provided Volvo's Managers with the opportunity to gain a recognised qualification. The programme chosen was the ILM Level 3 Certificate in First Line Management. This 8 day programme was specifically tailored to give practising and aspiring first line managers a solid foundation for development in their roles.
An integral part of the programme was the access candidates had to TSW's online learning management system (LMS). This provided learners with access to online learning materials that supplemented the work covered during workshops. The system provided learners with a forum to promote social learning and provided a direct channel for communication with TSW's tutor. All ILM assessment was managed through the Learning Management System, creating a seamless process for marking and feedback.
The programme was broken down into 8 modules (1 module per month) which were structured as follows:
- Introduction to Leadership & Building the Team
- Understanding Change & Planning Change in the Workplace
- Problem Solving & Making Decisions
- Achieving Objectives Through Time Management & Effective Meetings
- Managing Performance & Planning to Work Efficiently
- Managing Projects
- Working with Costs & Budgets
- Managing Conflict & Stress in the Workplace
Throughout the programme Volvo provided valuable feedback from each module, which enabled us to develop the solution dynamically and in response to developments in the business.