Welsh Contact Centre Forum
Established in 1999 the WCCF was the first employer-led contact centre forum, offering strategic direction and support for contact centres in Wales. The contact centre business function covers a broad spectrum and, in representing the interests of member companies, the Forum works with many different departments of the Assembly Government, delivering extensive support and strategic direction to over 200 contact centres in Wales. This includes learning and skills, employment, community development, social inclusion, infrastructure, telecommunications, planning and the environment.
As a long-standing member and sponsor of the WCCF, TSW has developed extensive knowledge of skills needs within the sector and has assisted with bespoke Leadership & Management and Health & Safety training for some of the leading contact centres in the UK.
‘It is important for our members to be able to access great local services and products and as a long-standing supporter of the WCCF, TSW has shown our members that they understand our industry and can meet the needs of our Members, on a personal note they are great fun to work with and we hope the relationship continues.
Sandra Busby, Managing Director of WCCF
Welsh Automotive Forum
The Welsh Automotive Forum strives to develop a common approach in achieving sustainable continuous improvement for the Automotive Industry in Wales. An industry-led organisation, supported by its Members, Industry Wales and the Welsh Government. The Board of Directors comprises senior executives from the industry and Tim Williams is the Chief Executive.
Community Housing Cymru
Community Housing Cymru (CHC) represents more than 70 not-for-profit housing associations and community mutuals in Wales. The role of CHC within Wales is to promote the social housing sector in Wales; encourage and facilitate the provision, construction, improvement and management of low-cost social housing by housing associations in Wales and provide services, education, training, information, advise and support to its members.
For two successive seasons, TSW has been the preferred training provider of Cardiff Blues. In collaboration with the Welsh Rugby Players Association, TSW offers ongoing learning and development support to the entire Blues’ organisation and players. As part of the partnership, TSW is also offering 30 training sessions at the iconic Cardiff Arms Park over the next year.
Through the Achilles platform, buyers can track supplier metrics such as health and safety all qualified suppliers are awarded certification (such as SSIP) to demonstrate their credentials to potential buyers. For those higher risk suppliers, Achilles’ highly qualified teams conduct 10,000 audits a year according to a cross-buyer standardised procedure specific to the industry, making it easier for suppliers to achieve compliance and reducing the administrative burden for everybody.