Our Partners

We work with a range of industry-leading partners and organisations to deliver a broad range of sector-specific learning, training and consultancy services

Welsh Contact Centre Forum

Established in 1999 the WCCF was the first employer-led contact centre forum, offering strategic direction and support for contact centres in Wales. The contact centre business function covers a broad spectrum and, in representing the interests of member companies, the Forum works with many different departments of the Assembly Government, delivering extensive support and strategic direction to over 200 contact centres in Wales. This includes learning and skills, employment, community development, social inclusion, infrastructure, telecommunications, planning and the environment.

As a long-standing member and sponsor of the WCCF, TSW has developed extensive knowledge of skills needs within the sector and has assisted with bespoke Leadership & Management and Health & Safety training for some of the leading contact centres in the UK.

‘It is important for our members to be able to access great local services and products and as a long-standing supporter of the WCCF, TSW has shown our members that they understand our industry and can meet the needs of our Members, on a personal note they are great fun to work with and we hope the relationship continues.
Sandra Busby, Managing Director of WCCF

Visit the WCCF website

Welsh Automotive Forum

The Welsh Automotive Forum strives to develop a common approach in achieving sustainable continuous improvement for the Automotive Industry in Wales. An industry-led organisation, supported by its Members, Industry Wales and the Welsh Government. The Board of Directors comprises senior executives from the industry and Tim Williams is the Chief Executive.

Visit the WAF website

Community Housing Cymru

Community Housing Cymru (CHC) represents more than 70 not-for-profit housing associations and community mutuals in Wales. The role of CHC within Wales is to promote the social housing sector in Wales; encourage and facilitate the provision, construction, improvement and management of low-cost social housing by housing associations in Wales and provide services, education, training, information, advise and support to its members.

Visit the CHC website

Cardiff Blues

For two successive seasons, TSW has been the preferred training provider of Cardiff Blues. In collaboration with the Welsh Rugby Players Association, TSW offers ongoing learning and development support to the entire Blues’ organisation and players. As part of the partnership, TSW is also offering 30 training sessions at the iconic Cardiff Arms Park over the next year.

Find out more about our partnership with Cardiff Blues


Through the Achilles platform, buyers can track supplier metrics such as health and safety all qualified suppliers are awarded certification (such as SSIP) to demonstrate their credentials to potential buyers. For those higher risk suppliers, Achilles’ highly qualified teams conduct 10,000 audits a year according to a cross-buyer standardised procedure specific to the industry, making it easier for suppliers to achieve compliance and reducing the administrative burden for everybody.

Get In Touch...

At TSW we are passionate about helping people and organisations meet their full potential.

Make an enquiry and one of our dedicated Learning Advisors will contact you to listen to your needs and help you find the right solutions.

Your Learning Advisor will support you by:

  • Listening to you carefully, to understand your needs and any problems you are trying to solve
  • Asking you questions to help us determine the right solution for you
  • Providing advice, information, and pricing according to your requirements
  • Identifying when one of our in-house experts needs to speak with you, to provide more specialist advice

Rest assured that you will not be contacted by a pushy salesperson.

We are here to provide you with tailored information and direct you to the best solution, even if that is not with TSW!