Communication Skills Courses

Communication skills courses seek to develop various skills that will allow you to communicate more effectively.

It is widely recognised that communication skills are crucial in creating high-performing employees. They are a foundation for good leadership and management and are fundamental to sales and customer service performance.

Communication is an interpersonal skill that no person can be without; it helps people improve their social skills to get the best out of various relationships, including those with customers, colleagues, seniors, and subordinates.

Develop Your Communication Skills with TSW

TSW Training’s communication course is delivered by expert communication trainers; they will provide you with a highly interactive experience to hone your communication skills and make you a highly effective communicator.

Course Facts

Duration: 2 Day/s
Course Price: From £500
Entry Requirements: There are no entry requirements
Assessment: This course is not assessed
Accredited By:
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Ways To Study:



Ways To Book:

Upcoming Course Dates

We run this course on demand at a time and place to suit you and your team.
Please contact us to chat about this course and your training needs

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Communication Skills Courses Course Information

Everything you need to know about TSW’s Communication Skills Courses course. Click on any of the titles to find out more and take you closer to booking your place.

Our communications course is intended for anyone who needs to develop their skills in communication, regardless of their level in the organisation. 

We can develop communication skills training bespoke to a specific requirement and delivered exclusively for your organisation.

Course Content

Content covered in our communication course includes:

  • The purpose of communication at work and how to improve communication skills
  • Methods of communication
  • Communication models
  • Communication techniques
  • Understanding non-verbal communication and body language
  • Albert Mehrabian’s rule of personal communication
  • Verbal communication skills
  • Creating rapport and demonstrating empathy
  • Emotional intelligence
  • Active listening
  • Questioning techniques
  • Transactional analysis – understanding the psychology of communication
  • Email etiquette
  • Conversation skills

Learning Outcomes

  • Communicate more effectively with others through increased awareness of communication styles
  • Identify and apply effective communication techniques and strategies in a range of situations
  • Understand the barriers to effective communication and how to overcome them
  • Understand how best to target your communication energy to individuals or departments for maximum benefit
  • Raise your awareness of networking skills and communication to increase impact and build relationships

There is no formal assessment on this course. Upon full attendance, you will receive a digital certificate.

Public Course Booking Options

This course is available on our open programme, with a calendar of virtual and classroom events. You can book a place for yourself, for an employee or for a group of staff.

Virtual Classroom
£500 +VAT
£500 +VAT

In-House Delivery Exclusively For Your Organisation

This course can be delivered exclusively for your organisation, in any location or virtually through Microsoft Teams or Zoom. Read more on our in-house training services.

Virtual Classroom

Our Communication Skills Courses Trainers

At TSW we pride ourselves on the expertise and quality of our trainers and consultants. Each is chosen for their working experience and hard-earned knowledge in this course subject.

Here are just some of our trainers for this course:

Lynne Landricombe - Portrait Image - TSW Business Skills and Leadership and Management Trainer
Lynne Landricombe
A passionate Coach, Facilitator and Trainer with over 25 years of leadership and management experience
Liz Oseland Portrait Image - TSW Business Skills and Leadership and Management Trainer
Liz Oseland
A passionate Coach, Facilitator and Trainer with over 15 years of blended learning experience
George Savva Portrait Image - TSW Trainer
George Savva
George is communications specialist. With a contagious enthusiasm, George always gets the best out of a room full of people.
Andrew Ashby Portrait Image - TSW Business Skills and Management Trainer
Andrew Ashby
With over 25 years of experience, Andrew has established himself as a trusted Customer Service & Leadership Development authority.

Our Communication Skills Courses Course Dates

We run this course on demand at a time and place to suit you and your team.
Please contact us to chat about this course and your training needs

Transform Your Workforce With In-House Training

At TSW, we recognise that each organisation has unique needs. That’s why our in-house training programmes aim to address your specific challenges and objectives. To do that we ensure that the training content is directly relevant to your team’s roles and responsibilities, making the learning experience more impactful and immediately applicable.

At TSW, we recognise that each organisation has unique needs. Our bespoke in-house training programmes are designed to address your specific challenges and objectives. This ensures that the training content is directly relevant to your team’s roles and responsibilities, making the learning experience more impactful and immediately applicable.

Training several employees via public courses can be both costly and logistically difficult. With TSW’s in-house training, you save on travel and accommodation expenses, and the overall cost per delegate is significantly lowered. This makes in-house training a cost-effective solution, particularly for larger groups.

TSW’s in-house training sessions are arranged to fit your schedule, minimising operational disruptions. Whether you prefer weekdays, weekends, or evening sessions, we can accommodate your needs. Conducting training at your premises ensures your team remains in a familiar environment, enhancing the learning experience and reducing downtime.

In-house training at TSW brings your team together, fostering better communication and collaboration. Employees can share experiences and build stronger working relationships. This not only boosts morale but also promotes a unified approach to problem-solving within your organisation.

Public training sessions can pose risks when discussing company-specific issues. TSW’s in-house training guarantees confidentiality, allowing your team to freely address and resolve internal challenges. This level of discretion is crucial for maintaining a competitive edge and operational integrity.

By delivering training in the workplace, TSW ensures that employees can immediately apply what they’ve learned. This immediate integration of new skills helps in retaining knowledge and enhances overall productivity.

Independent Communication Skills Courses Reviews

Frequently Asked Questions

In this section you will find all of the questions we are frequently asked about this course. Still can’t find the information you are looking for?
Send us an enquiry and we’ll get back to you.

  • Active Listening: Focus on listening more than speaking. Pay attention, show empathy, and provide feedback to ensure understanding
  • Practice Public Speaking: Join groups like Toastmasters to practice and get feedback on your public speaking skills
  • Nonverbal Communication: Improve body language, eye contact, and facial expressions to convey your message effectively
  • Training Courses: Enroll in communication skills courses like this one to gain structured knowledge and to practice in a ‘safe environment’
  • Seek Feedback: Regularly ask for feedback from colleagues and mentors to identify areas for improvement and adjust your communication style accordingly

Related Resources and Reading

Gibbs Reflective Cycle – A Practical Guide

How To Manage Difficult People In The Workplace And Avoid Conflict

How To Conduct A Bullet-Proof Stakeholder Analysis Matrix In 4 Useful Steps

What Are Soft Skills? A Bumper Guide

Stakeholder Management: How To Manage Stakeholders More Effectively

How To Deal With Passive-Aggressive People At Work

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