Communication Skills Courses

Communication is fundamental for high performance at all levels. Our communications skills courses are perfect if you want tried and tested skills and techniques.

Explore This Course

Course Facts

Duration: 2 Day/s
Assessment: This course is not assessed
Entry Requirements: There are no entry requirements
Accredited By:
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Ways to Learn

What is a Communication Skills course?

Communication skills courses seek to develop a range of skills that allow people to communicate more effectively.

It is widely recognised that communication skills are crucial in creating high-performing employees. They are a foundation for good leadership and management, and fundamental to performance in sales and customer service roles.

Communication is an interpersonal skill that no person can be without, it helps people improve their social skills to get the best from various relationships, including those with customers, colleagues, seniors and subordinates.

Develop Your Communication Skills with TSW

TSW Training’s communication courses are delivered by expert communication trainers; they will provide you with a highly interactive experience to hone your communication skills and make you a highly effective communicator.

*Rated 4.8 out of 5 by learners on Coursecheck, TSW Training has been a trusted and established training provider of choice for 56 years.

Who Should Take a Communication Skills Course?

Our communications courses are intended for anyone who needs to develop their skills in communication, regardless of their level in the organisation. 

We can develop communication skills training that is bespoke to a specific requirement and delivered exclusively for your organisation.

Make an enquiry and one of our dedicated Learning Advisors will contact you to listen to your needs and help you find the right solutions.

What Does This Course Cover?

Typical content covered in our communication courses includes:

  • The purpose of communication at work and how to improve communication skills
  • Methods of communication
  • Communication models
  • Communication techniques
  • Understanding non-verbal communication and body language
  • Albert Mehrabian’s rule of personal communication
  • Verbal communication skills
  • Creating rapport and demonstrating empathy
  • Emotional intelligence
  • Active listening
  • Questioning techniques
  • Transactional analysis – understanding the psychology of communication
  • Email etiquette
  • Conversation skills

Typical Communications Course Outcomes

  • Communicate more effectively with others through increased awareness of communication styles
  • Identify and apply effective communication techniques and strategies in a range of situations
  • Understand the barriers to effective communication and how to overcome them
  • Understand how best to target your communication energy to individuals or departments for maximum benefit
  • Raise your awareness of networking skills and communication in order to increase impact and build relationships

How Long Does a Communications Course Last?

Our communication skills training courses vary in length, depending on your specific organisational needs. They range from bitesize courses to multi-day programmes. 

We will work with you to determine the results you seek and develop courses that create the behaviours to achieve them. 

How is this course delivered?

At TSW We Can Deliver Communication Skills Training In A Range Of Formats, They Include:

  • Virtual Online Training, Via Microsoft Teams, in-house or on our open programme of courses 
  • Classroom-Based In-House Training, run exclusively for your organisation
  • Classroom-Based Open Programme Training courses available an our public course calendar

Why Choose TSW Training for your Courses?

  • TSW Training is a leading communication skills training provider working with PLCs and SME clients across the UK.
  • Rated 4.8/5 with thousands of independent learner reviews, via Coursecheck, TSW Training has been a trusted and established training provider of choice for nearly 60 years.
  • Work with TSW Training and you have access to our closely curated team of quality-assured expert communication trainers and consultants.

Read our latest course reviews

For a relatively short course, I think that the content was engaging and about the right depth. The traffic light/hoop exercise was a particularly good one in showing personality type and how 'people at the back' can be left out of the conversation.
Paul W February 23, 2022

Frequently Asked Questions

At TSW we can provide a wide range of courses to develop skills for business, including all of the interpersonal skills and personal effectiveness attributes. 

We offer business skills training courses on individual skills as well as courses with several skills covered.

Public Course Booking Options

This course is available on our open programme, with a calendar of virtual and classroom events. You can book a place for yourself, for an employee or for a group of staff.

Virtual Classroom
£500 +VAT
£500 +VAT

In-House Delivery Exclusively For Your Organisation

This course can be delivered exclusively for your organisation, in any location or virtually through Microsoft Teams or Zoom. Read more on our in-house training services.

Virtual Classroom
Price On Enquiry
Price On Enquiry

See Our Communication Skills Courses Events

We run this course on demand at a time and place to suit you and your team.
Please contact us to chat about this course and your training needs

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Enquire About This Course

At TSW we are passionate about helping people and organisations meet their full potential.

Make an enquiry and one of our dedicated Learning Advisors will contact you to listen to your needs and help you find the right solutions.

Your Learning Advisor will support you by:

  • Listening to you carefully, to understand your needs and any problems you are trying to solve
  • Asking you questions to help us determine the right solution for you
  • Providing advice, information, and pricing according to your requirements
  • Identifying when one of our in-house experts needs to speak with you, to provide more specialist advice

Rest assured that you will not be contacted by a pushy salesperson.

We are here to provide you with tailored information and direct you to the best solution, even if that is not with TSW!