Communication Skills Training

Explore This Course

What is Communication Skills Training?

Communication skills training seeks to develop a range of skills that allow people to communicate more effectively.

It is widely recognised that communication skills are crucial in creating high performing employees. They are a foundation for good leadership and management, and fundamental to performance in sales and customer service roles.

Communication is an interpersonal skill that no person can be without, it helps people improve their social skills to get the best from various relationships, including those with both customers, colleagues, seniors and subordinates.

TSW’s communication training programmes will help develop skills that have a direct impact on effectiveness at work. 

Who Should Take a Communication Skills Course?

Our courses are intended for anyone who needs to develop their skills in communication, regardless of their level in the organisation. 

We can develop communication skills training that is bespoke to a specific requirement and delivered exclusively for your organisation.

What Does This Course Cover?

Typical content covered in our communication courses includes:

  • The purpose of communication at work and how to improve communication skills
  • Methods of communication
  • Communication models
  • Understanding non-verbal communication and body language
  • Albert Mehrabian’s rule of personal communication
  • Verbal communication skills
  • Creating rapport and demonstrating empathy
  • Emotional intelligence
  • Active listening
  • Questioning techniques
  • Transactional analysis – understanding the psychology of communication
  • Email etiquette
  • Conversation skills

Typical Communications Outcomes

  • Communicate more effectively with others through increased awareness of communication styles
  • Identify and apply effective communication strategies and techniques in a range of situations
  • Understand the barriers to effective communication and how to overcome them
  • Understand how best to target your communication energy to individuals or departments for maximum benefit
  • Raise your awareness of networking skills and communication in order to increase impact and build relationships

How Long Does a Communications Course Last?

Our communication skills training courses vary in length, depending on your specific organisational needs. They range from bitesize courses to multi-day programmes. 

We will work with you to determine the results you seek and develop courses that create the behaviours to achieve them. 

How is this course delivered?

At TSW We Can Deliver Communication Skills Training In A Range Of Formats, They Include:

  • Virtual Online Training, Via Microsoft Teams, In-House Or On Our Open Programme Of Courses 
  • Classroom-Based In-House Training, Run Exclusively For An Organisation
  • Classroom-Based Open Programme Training Courses Available On Our Public Course Calendar

Why Choose TSW Training for your Courses?

TSW Training is a leading Health and Safety, Environmental, Leadership and Management training provider working with PLCs and SME clients across the UK.

Rated 4.8/5 in 1,179 reviews by learners on independent training course evaluator, Coursecheck, TSW Training has been a trusted and established training provider of choice for 56 years.

Work with TSW Training and you have access to our closely curated team of quality-assured experts, consultants, and trainers.

In-House Delivery Exclusively For Your Ogranisation

This course can be delivered exclusively for your organisation, in any location or virtually through Microsoft Teams or Zoom. Read more on our in-house training services.

Virtual Classroom
Price On Enquiry
Price On Enquiry

Frequently Asked Questions

At TSW we can provide a wide range of courses to develop skills for business, including all of the interpersonal skills and personal effectiveness attributes. 

We offer business skills training courses on individual skills as well as courses with several skills covered.

See Our Communication Skills Training Events

We run this course on demand at a time and place to suit you and your team.
Please contact us to chat about this course and your training needs

Enquire About This Course

At TSW we are passionate about helping people and organisations meet their full potential.

Make an enquiry and one of our dedicated Learning Advisors will contact you to listen to your needs and help you find the right solutions.

Your Learning Advisor will support you by:

  • Listening to you carefully, to understand your needs and any problems you are trying to solve
  • Asking you questions to help us determine the right solution for you
  • Providing advice, information, and pricing according to your requirements
  • Identifying when one of our in-house experts needs to speak with you, to provide more specialist advice

Rest assured that you will not be contacted by a pushy salesperson.

We are here to provide you with tailored information and direct you to the best solution, even if that is not with TSW!