Communication Skills Training

Communication skills are fundamental to performance at all levels. Our communications courses are developed specifically for your organisation.

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About the Course Course Facts Testimonials

What is Communication Skills Training?

Communication skills are a key element in creating high performing employees. Communication is an interpersonal skill that no person can be without, it helps people improve their social skills to get the best from various relationships and roles, including sales, negotiation, management, leadership and any other role you might think of. 

Our communication training programmes will help develop skills that have a direct impact on effectiveness at work. 

Typical content covered in our communication courses includes:

  • The purpose of communication at work and how to improve communication skills
  • Methods of communication
  • Communication models
  • Understanding non-verbal communication and body language
  • Verbal communication skills
  • Creating rapport and demonstrating empathy
  • Emotional intelligence
  • Active listening
  • Questioning techniques
  • Email etiquette
  • Conversation skills

How Long Does a Communications Course Last?

Our communication skills courses vary in length, depending on your specific organisational needs. We work with you to determine the outcomes you are looking for and develop courses that create the behaviours that will affect them. 

Who Should Take a Communication Skills Course?

Our courses are intended for anyone who needs to develop their skills in communication, regardless of their level in the organisation. 

We can develop communication skills training that is bespoke to a specific requirement and delivered exclusively for your organisation.

 

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In-House (Exclusive)

This course, and many courses like it, can be delivered exclusively for your organisation and staff.

All In-House projects begin with your initial enquiry. You will brief us on your requirements and provide us with the context of your organisation and the reason for the need. We always start with the end in mind - our goal in the initial diagnosis is to understand your desired outcomes; we will ask questions like:

  • What does success look like?
  • Why do you want to change?
  • How will you/we measure success?
  • What do you want to start/stop happening?

Often, you will know exactly what you need for your organisation and have a course in mind - if we have a pre-designed solution that fits your need exactly then we can get straight to delivery arrangements.

Alternatively, you may be in a situation where you have identified a need and require advice to develop a solution; in this case, we will work closely with you to provide targeted solutions - whether we recommend a pre-designed or a fully bespoke solution you can rest assured that our goal is always to meet your objectives and provide a high level of return on in your investment.

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Virtual Courses

Our virtual courses offer a live, interactive digital experience. Hosted by our expert trainers using Microsoft Teams, you will join your fellow learners in a virtual classroom enabling you to carry out group work, discussions, and activities.

You will retain access for up to 3 months after completing the virtual classrooms, enabling you to receive support from your trainer when you take the learning back to the workplace.

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Communication Skills Training Dates

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We don't currently have any public events scheduled for this course.

We are always adding new events to our calendar, so please register your interest and we may be able to schedule one to suit.

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At TSW we are passionate about helping people and organisations meet their full potential.

Make an enquiry and one of our dedicated Learning Advisors will contact you to listen to your needs and help you find the right solutions.

Your Learning Advisor will support you by:

  • Listening to you carefully, to understand your needs and any problems you are trying to solve
  • Asking you questions to help us determine the right solution for you
  • Providing advice, information, and pricing according to your requirements
  • Identifying when one of our in-house experts needs to speak with you, to provide more specialist advice

Rest assured that you will not be contacted by a pushy salesperson. We are here to provide you with tailored information and direct you to the best solution, even if that is not with TSW!