Privacy Policy

We take your personal data seriously. This Privacy Policy sets out how and why we collect, store, use and share your personal data


TSW Training (“TSW”) is committed to ensuring any Personal Data entrusted with us is kept securely and for the purposes that information was initially disclosed. This privacy policy sets out how TSW treats individual’s Personal Data with consideration for General Data Protection Regulations (“GDPR”) in conjunction with any applicable UK national legislation.

Please consider this policy carefully before providing your Personal Data to us as it contains important information on how and why we collect, store, use and share your Personal Data. Additionally, this policy confirms your rights in relation to your Personal Data and how to contact us in the event of any concerns you may have in how we process your personal data. 

Information we collect

TSW will collect Personal Data on individuals for the purposes of the administration and delivery of training and services. TSW will collect the minimum amount of Personal Data required to carry out our business services. The following types of Personal Data may be collected:

  1. Surname
  2. Forename(s)
  3. Address
  4. Postcode
  5. Telephone number(s)
  6. Email
  7. National Insurance Number
  8. Passport Number
  9. Driver Licence Number
  10. Gender
  11. Date of birth
  12. National identity

Additionally, TSW may be required to collect data which is defined as special category data. Providing
this data is optional and will include:

  1. Ethnicity
  2. Disability Type
  3. Physical or mental health

Our use of your personal data and other information
TSW may use your personal data where it is necessary to pursue our legitimate interests to deliver our
training and/or services such as:

  • Providing training or services
  • Performing administrative tasks in connection to training or services
  • Contacting you directly, if required, in relation to our quality assurance processes, investigations, appeals or complaints
  • Contacting you directly in relation to new and existing training and services offered by TSW

TSW may use Personal Data classified as special category data under GDPR in certain circumstances
such as:

  • Applying for special consideration for examinations or assessments
  • Applying for certification or awards on your behalf

TSW may also process your data if required by law such as responding to requests by government or law enforcement authorities.

Direct Marketing 
From time to time, TSW will contact you regarding existing and new training and services that we offer if you have provided your expressed consent. At any time, you may opt-out of marketing communications by unsubscribing or through contacting us as outlined below.

Our disclosure of your personal data and other information 
TSW does not, and will not, sell your Personal Data to other organisations. There are, however, circumstances in which we may share your Personal Data with third parties without further notice to you. These scenarios are outlined below: 

  • Business Exchange 
    As our business expands, we might sell or buy business or assets. In the event of a corporate sale, merger, reorganisation, dissolution or similar event, Personal Data may be included as part of the transferred assets.
  • Related Companies
    We may share your Personal Data with other companies in the TSW Training Group to provide our training and services. Any use by related companies will be consistent with this Privacy Policy
  • Awarding Bodies
    As a training provider, TSW offers individuals the ability to achieve accredited qualifications through third-party Awarding Bodies. TSW may transfer your Personal Data to the Awarding Bodies for the purposes of applying for or registering your qualification. TSW will only use Awarding Bodies who comply with GDPR. For further details, please see below for awarding body privacy notices.
  • Agents, Consultants and Related Third Parties
    As with most organisations, TSW may hire other companies and non-employee individuals to perform certain business-related functions. These functions may include (but are not limited to) mailing information, maintaining IT systems and processing payments. Only Personal Data required to perform the specific function is provided to the third party and they will be subject to terms that are consistent with our Privacy Policy
  • Legal Requirements
    TSW may disclose your Personal Data if required to do so by law or in the good faith that action is essential to:
    • Comply with a legal obligation
    • Protect or defend the rights or property of TSW
    • Act in urgent circumstances to protect personal safety of our customers of the public
    • Protect against legal liability

TSW will not knowingly collect any Personal Data from children under the age of 13. If you are under the age of 13, please do not submit any Personal Data to TSW. If you have reason to believe that TSW holds Personal Data on a child under the age of 13, please contact us as outlined below, and we will endeavour to delete all information relating to the individual from our systems.

Data Protection - Location
Where possible, TSW will ensure that Personal Data remains within the United Kingdom. Where there is a requirement to process your data outside of the United Kingdom, TSW will ensure that the data processor will comply with the terms of this privacy policy.

Data Protection - Your Rights
Individuals located in the European Economic Area have certain statutory rights in relation to their personal data. Excluding exemptions provided by legal basis, you may have the right to request access to Information, as well as request that Information is updated, deleted or corrected. Please contact TSW as outlined below.

TSW, by design, will hold your Personal Data for the minimum amount of time that is required either in the pursuit of our legitimate interest or for the fulfilment of a contract. Further details can be found in TSW’s Data Retention Policy or by contacting TSW as outlined below.

TSW takes every reasonable step available to protect all the Personal Data we hold from loss, misuse, and unauthorised access, disclosure, alteration or destruction. Personal Data is securely stored in TSW’s Customer Relationship Management (CRM). By design, access to Personal Data is protected behind suitable and specific technological and procedural controls. However, no internet or email transmission is ever full secure of error free. Therefore, when sending us Personal Data, we recommend you take special care in deciding what Data you choose to include via email.

Changes to TSW’s Privacy Policy
It may be necessary for TSW to make changes to this Privacy Policy. TSW reserves the right to modify this Privacy Policy at any time without prior notice. Please review this policy periodically and especially before providing any Personal Data. The last review date of this policy is indicated below. 

Access to information
To keep your Personal Data accurate, up to date and complete, please contact us as specified below. We will take reasonable steps to update or correct Personal Data in our possession that you have previously submitted. Additionally, if you wish for us to remove all or part of the Personal Data we hold, you may request this by contacting us below. It is within individuals rights to retrieve a comprehensive list of Personal Data held by TSW without expense. To make such a request please contact us and we will take all measures to respond within 30 days.

Awarding Body Privacy Notices
Should you have any concerns about how your data is processed by Awarding Bodies for the purposes of registering you on training and qualifications, you may review the Awarding Body Learner Privacy Notices located as follows:

  1. IOSH 
  2. ILM/City & Guilds 
  3. CITB
  4. Pearson

Contact information
If you have any questions of comments about our privacy policy as outlined above, you can contact us