Please consider this policy carefully before providing your Personal Data to us as it contains important information on how and why we collect, store, use and share your Personal Data. Additionally, this policy confirms your rights in relation to your Personal Data and how to contact us in the event of any concerns you may have in how we process your personal data.
Information we collect
TSW will collect Personal Data on individuals for the purposes of the administration and delivery of training and services. TSW will collect the minimum amount of Personal Data required to carry out our business services. The following types of Personal Data may be collected:
- Telephone number(s)
- National Insurance Number
- Passport Number
- Driver Licence Number
- Date of birth
- National identity
Additionally, TSW may be required to collect data which is defined as special category data. Providing
this data is optional and will include:
- Disability Type
- Physical or mental health
Our use of your personal data and other information
TSW may use your personal data where it is necessary to pursue our legitimate interests to deliver our
training and/or services such as:
- Providing training or services
- Performing administrative tasks in connection to training or services
- Contacting you directly, if required, in relation to our quality assurance processes, investigations, appeals or complaints
- Contacting you directly in relation to new and existing training and services offered by TSW
TSW may use Personal Data classified as special category data under GDPR in certain circumstances
- Applying for special consideration for examinations or assessments
- Applying for certification or awards on your behalf
TSW may also process your data if required by law such as responding to requests by government or law enforcement authorities.
From time to time, TSW will contact you regarding existing and new training and services that we offer if you have provided your expressed consent. At any time, you may opt-out of marketing communications by unsubscribing or through contacting us as outlined below.
Our disclosure of your personal data and other information
TSW does not, and will not, sell your Personal Data to other organisations. There are, however, circumstances in which we may share your Personal Data with third parties without further notice to you. These scenarios are outlined below:
- Business Exchange
As our business expands, we might sell or buy business or assets. In the event of a corporate sale, merger, reorganisation, dissolution or similar event, Personal Data may be included as part of the transferred assets.
- Related Companies
- Awarding Bodies
As a training provider, TSW offers individuals the ability to achieve accredited qualifications through third-party Awarding Bodies. TSW may transfer your Personal Data to the Awarding Bodies for the purposes of applying for or registering your qualification. TSW will only use Awarding Bodies who comply with GDPR. For further details, please see below for awarding body privacy notices.
- Agents, Consultants and Related Third Parties
- Legal Requirements
TSW may disclose your Personal Data if required to do so by law or in the good faith that action is essential to:
- Comply with a legal obligation
- Protect or defend the rights or property of TSW
- Act in urgent circumstances to protect personal safety of our customers of the public
- Protect against legal liability
TSW will not knowingly collect any Personal Data from children under the age of 13. If you are under the age of 13, please do not submit any Personal Data to TSW. If you have reason to believe that TSW holds Personal Data on a child under the age of 13, please contact us as outlined below, and we will endeavour to delete all information relating to the individual from our systems.
Data Protection - Location
Data Protection - Your Rights
Individuals located in the European Economic Area have certain statutory rights in relation to their personal data. Excluding exemptions provided by legal basis, you may have the right to request access to Information, as well as request that Information is updated, deleted or corrected. Please contact TSW as outlined below.
TSW, by design, will hold your Personal Data for the minimum amount of time that is required either in the pursuit of our legitimate interest or for the fulfilment of a contract. Further details can be found in TSW’s Data Retention Policy or by contacting TSW as outlined below.
TSW takes every reasonable step available to protect all the Personal Data we hold from loss, misuse, and unauthorised access, disclosure, alteration or destruction. Personal Data is securely stored in TSW’s Customer Relationship Management (CRM). By design, access to Personal Data is protected behind suitable and specific technological and procedural controls. However, no internet or email transmission is ever full secure of error free. Therefore, when sending us Personal Data, we recommend you take special care in deciding what Data you choose to include via email.
Access to information
To keep your Personal Data accurate, up to date and complete, please contact us as specified below. We will take reasonable steps to update or correct Personal Data in our possession that you have previously submitted. Additionally, if you wish for us to remove all or part of the Personal Data we hold, you may request this by contacting us below. It is within individuals rights to retrieve a comprehensive list of Personal Data held by TSW without expense. To make such a request please contact us and we will take all measures to respond within 30 days.
Awarding Body Privacy Notices
Should you have any concerns about how your data is processed by Awarding Bodies for the purposes of registering you on training and qualifications, you may review the Awarding Body Learner Privacy Notices located as follows: