Privacy Policy


TSW Training (“TSW”) is committed to ensuring any Personal Data entrusted with us is kept securely and for the purposes that information was initially disclosed. This privacy policy sets out how TSW treats an individual’s Personal Data with consideration for General Data Protection Regulations (“GDPR”) in conjunction with any applicable UK national legislation.

Please consider this policy carefully before providing your Personal Data to us as it contains important information on how and why we collect, store, use and share your Personal Data. Additionally, this policy confirms your rights in relation to your Personal Data and how to contact us in the event of any concerns you may have in how we process your personal data.

Information we collect

TSW will collect Personal Data on individuals for the purposes of the administration and delivery of training and services. TSW will collect the minimum amount of Personal Data required to carry out our business services. The following types of Personal Data may be collected:

  1. Surname
  2. Forename(s)
  3. Address
  4. Postcode
  5. Telephone number(s)
  6. Email
  7. National Insurance Number
  8. Passport Number
  9. Driver Licence Number
  10. Gender
  11. Date of birth
  12. National identity

Additionally, TSW may be required to collect data which is defined as special category data. Providing

this data is optional and will include:

  1. Ethnicity
  2. Disability Type
  3. Physical or mental health

Our use of your personal data and other information

TSW may use your personal data where it is necessary to pursue our legitimate interests to deliver our training and/or services such as:

  • Providing training or services
  • Performing administrative tasks in connection to training or services
  • Contacting you directly, if required, in relation to our quality assurance processes, investigations, appeals or complaints
  • Contacting you directly in relation to new and existing training and services offered by TSW

TSW may use Personal Data classified as special category data under GDPR in certain circumstances

such as:

  • Applying for special consideration for examinations or assessments
  • Applying for certification or awards on your behalf

TSW may also process your data if required by law such as responding to requests by government or law enforcement authorities.

What we collect for marketing purposes

TSW Training collects names, email addresses and messages using the web forms on this site when you download workbooks, or other free digital content, relevant to skills development and enhancement. In every form submission, we ask for your consent to use personal data to send you newsletters and promotional information for marketing purposes.

Our disclosure of your personal data and other information

TSW does not, and will not, sell your Personal Data to other organisations. There are, however, circumstances in which we may share your Personal Data with third parties without further notice to you. These scenarios are outlined below:

  • Business Exchange
    As our business expands, we might sell or buy business or assets. In the event of a corporate sale, merger, reorganisation, dissolution or similar event, Personal Data may be included as part of the transferred assets, but we will not sell, distribute or lease your personal information to third parties following a marketing opt-in.
  • Related Companies
    We may share your Personal Data with other companies in the TSW Training Group to provide our training and services. Any use by related companies will be consistent with this Privacy Policy
  • Digital analysis, content distribution and advertising

TSW Training analyses data about webpage traffic using Google Analytics to improve our website for all our visitors, gathering data via cookies (see: ‘How we use cookies’ below). 

We use Google Ads to market our courses and services to customers with relevant interests, within specific locations in the UK. Please see Google’s Privacy & Terms site for more information.

We use CRM and marketing platform, Hubspot, to store and manage our marketing database of contacts. It is used primarily for email marketing and content distribution. Read the Hubspot Privacy Policy.

  • Awarding Bodies
    As a training provider, TSW offers individuals the ability to achieve accredited qualifications through third-party Awarding Bodies. TSW may transfer your Personal Data to the Awarding Bodies for the purposes of applying for or registering your qualification. TSW will only use Awarding Bodies who comply with GDPR. For further details, please see below for awarding body privacy notices.
  • Agents, Consultants and Related Third Parties
    As with most organisations, TSW may hire other companies and non-employee individuals to perform certain business-related functions. These functions may include (but are not limited to) mailing information, maintaining IT systems and processing payments. Only Personal Data required to perform the specific function is provided to the third party and they will be subject to terms that are consistent with our Privacy Policy
  • Legal Requirements
    TSW may disclose your Personal Data if required to do so by law or in the good faith that action is essential to:

    • Comply with a legal obligation
    • Protect or defend the rights or property of TSW
    • Act in urgent circumstances to protect personal safety of our customers of the public
    • Protect against legal liability

What we do with the information we gather for marketing purposes

We require this information to understand what you need, so we can give you a better service across TSW Training. That includes: 

  • Maintaining internal contact records and updating your preferences
  • Customising the TSW website according to your interests.
  • If you have opted-in, we will send you promotional emails about ways to improve your skill set, new courses, special offers and any other relevant information which we think you may find interesting via the email address you gave us

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive and they are used for ads personalisation. A cookie does not give us access to your computer or share any information about you, other than the data you choose to share with us.

Cookies can be accepted or declined, usually in a pop-up banner when you first enter a website. You can set your preferences to automatically accept or decline cookies in your settings.

If you agree, the cookie analyses your activity online, including the websites and web applications you visit and experience, remembering your preferences. Because of this, the content you see is more likely to be relevant to your likes and interests.

We use cookies to identify which of our pages you visit, the ones you find useful and the ones you don’t. That data allows us to analyse and evaluate our content, and improve our website for all our visitors. Your data is used purely for statistical analysis purposes and then the data is removed from the system.

Links to other websites

Our website may contain links to other websites of interest. They are not usually affiliated with TSW Training, but do meet our editorial standards, meaning the information they contain is reliable and unbiased. However, once you have used these third party links to leave our site, we do not have any control over its published content and we are not responsible for the protection and privacy of any information which you provide to them. Third party websites are not governed by this privacy statement. If you are unsure about the website or its contents, look at the privacy statement on the third party website.


TSW will not knowingly collect any Personal Data from children under the age of 13. If you are under the age of 13, please do not submit any Personal Data to TSW. If you have reason to believe that TSW holds Personal Data on a child under the age of 13, please contact us as outlined below, and we will endeavour to delete all information relating to the individual from our systems.

Data Protection – Location

Where possible, TSW will ensure that Personal Data remains within the United Kingdom. Where there is a requirement to process your data outside of the United Kingdom, TSW will ensure that the data processor will comply with the terms of this privacy policy.

Data Protection – Your Rights

Individuals located in the European Economic Area have certain statutory rights in relation to their personal data. Excluding exemptions provided by legal basis, you may have the right to request access to Information, as well as request that Information is updated, deleted or corrected. Please contact TSW as outlined below.


TSW, by design, will hold your Personal Data for the minimum amount of time that is required either in the pursuit of our legitimate interest or for the fulfilment of a contract. Further details can be found in TSW’s Data Retention Policy or by contacting TSW as outlined below.


TSW takes every reasonable step available to protect all the Personal Data we hold from loss, misuse, and unauthorised access, disclosure, alteration or destruction. Personal Data is securely stored in TSW’s Customer Relationship Management (CRM). By design, access to Personal Data is protected behind suitable and specific technological and procedural controls. However, no internet or email transmission is ever full secure of error free. Therefore, when sending us Personal Data, we recommend you take special care in deciding what Data you choose to include via email.

Changes to TSW’s Privacy Policy

It may be necessary for TSW to make changes to this Privacy Policy. TSW reserves the right to modify this Privacy Policy at any time without prior notice. Please review this policy periodically and especially before providing any Personal Data. The last review date of this policy is indicated below.

Access to information

To keep your Personal Data accurate, up to date and complete, please contact us as specified below. We will take reasonable steps to update or correct Personal Data in our possession that you have previously submitted. Additionally, if you wish for us to remove all or part of the Personal Data we hold, you may request this by contacting us below. It is within individuals rights to retrieve a comprehensive list of Personal Data held by TSW without expense. To make such a request please contact us and we will take all measures to respond within 30 days.

Awarding Body Privacy Notices

Should you have any concerns about how your data is processed by Awarding Bodies for the purposes of registering you on training and qualifications, you may review the Awarding Body Learner Privacy Notices located as follows:

  1. IOSH
  2. ILM/City & Guilds
  3. CITB
  4. Pearson

Contact information

If you have any questions of comments about our privacy policy as outlined above, you can contact us at [email protected]

Get In Touch...

At TSW we are passionate about helping people and organisations meet their full potential.

Make an enquiry and one of our dedicated Learning Advisors will contact you to listen to your needs and help you find the right solutions.

Your Learning Advisor will support you by:

  • Listening to you carefully, to understand your needs and any problems you are trying to solve
  • Asking you questions to help us determine the right solution for you
  • Providing advice, information, and pricing according to your requirements
  • Identifying when one of our in-house experts needs to speak with you, to provide more specialist advice

Rest assured that you will not be contacted by a pushy salesperson.

We are here to provide you with tailored information and direct you to the best solution, even if that is not with TSW!