ILM Level 3 Award in Leadership and Management

Unit One – Leading and Motivating a Team Effectively

• Vision, mission and strategy and what they mean for first-line management
• Understanding leadership and leadership styles
• Developing team objectives that support overall strategy and vision
• Creating a common sense of purpose that links to vision and strategy
• Using effective communication to convey the overall mission of the organisation
• Effective techniques for communicating vision, goals and objectives
• The critical importance of motivation and creating commitment toward objectives
• Theories of motivation and motivation factors, with a deep dive on how these can be used to manage people more effectively in a variety of situations
• Principles and practice of giving feedback on performance to optimise development and results
• Basic support needs that people may have and how to meet these
• The importance of continuous development for the team and individual members

Unit Two – Understanding Performance Management

• First-line management responsibilities for managing performance and meeting objectives
• Identifying the causes of poor performance in the context of own organisation (lack of skills, lack of knowledge, poor motivation, lack of incentives, lack of information etc)
• Formal and informal performance assessment at work
• Ways to ensure fair and objective assessment (including objectives and ongoing monitoring)
• Planning for effective, valid and reliable assessments
• Roles and responsibilities in the process
• What makes an appropriate performance assessment record
• How to conduct a formal assessment (i.e.appraisals, one-to-ones)
• The relevance of objectives, and how to set them properly
• How to set performance standards for individuals and groups (KPI’s, Benchmarking, Objectives etc.)
• Tools and techniques for measuring performance against agreed standards
• A range of methods for measuring performance and how to select the ideal one
• Techniques for monitoring and evaluation
• A range of performance improvement methods