ILM Level 3 in Leadership and Management

An ILM level 3 in Leadership and Management is a recognised qualification for line managers, team leaders and supervisors.

It offers the perfect development opportunity for new, existing and aspiring managers who have to lead teams and manage functions in their workplace.

Whether taking a level 3 award, certificate or diploma qualification, you can rest assured that you are investing in a highly practical management training course that will give you the knowledge, skills and understanding to manage people, tasks and projects effectively.

The qualification can only be delivered by an approved ILM centre, that has been through a stringent quality assurance process.

What Will You Learn From This Course?

An ILM Level 3 in Leadership and Management gives aspiring leaders the skills needed to manage people, tasks, and projects effectively.

Through a trusted combination of theoretical understanding and practical skill development, this course focuses on improving skills across these core areas:

  1. Managing people and relationships
  2. Team leadership
  3. Communication skills
  4. Ability to perform management tasks
  5. Core management skills
  6. Unlocking the benefits of emotional intelligence in the workplace
  7. Navigating business change & innovation

Course Facts

Duration: 3 Day/s
Course price: From 995 +VAT
Who it’s for: Designed for new, aspiring and developing managers in any sector
*Prices cover course materials & initial exams (Resits not included)
Entry Requirements: In a management role or aspiring to become a manager
Assessment: Two work based assignments
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Ways To Take The Course

Virtual

Classroom

Booking Options

Split the cost of your course over 12 months...
Finance plans available on enquiry

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Why Choose TSW Training?

TSW’s ILM level 3 in Leadership and Management is perfect for growing teams or companies committed to investing in professional development. By training or sending your employees to our courses you get:

  • Tailored learning: We understand that every business is different; even two companies in the same sector will have different challenges, goals and internal structures. That’s why we format our delivery around individual learner and organisation needs and objectives. 
  • Sessions built around you: Our ILM level 3 in Leadership and Management course can be completed virtually and in-class with our experienced tutors. Courses are available on our public course calendar or in-house at your workplace.
  • Immediate implementation: When you book our ILM level 3 in Leadership and Management course, the training is tailored to your specific industry and offering, so your team can implement the learnings straight away.

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ILM Level 3 in Leadership and Management Information

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The ILM Level 3 is designed for leaders and managers in any sector. Typical roles held by people attending the course include:

  1. First-line manager
  2. Office Manager
  3. Team leader
  4. Supervisor

It is great for career development and used by many managers as a stepping stone to more senior roles. Many students who attend the ILM level 3 go on to complete the ILM Level 5 in Leadership and Management, the next step in their learning journey.

 

When investing in ILM courses, you are faced with several choices.

The first choice is whether you wish to study an award (shortest qualification), certificate, or diploma (longest qualification). Once you have decided on this, you must find a training course with the necessary content.

Units in this qualification fall into seven broad areas, they are:

Core management skills

Understanding how to organise and delegate, decision making, coaching etc.

Ability to perform management tasks 

Project management, leading meetings etc.
Team leadership Motivating people toward high performance, providing vision and goals etc.
Change and innovation  Planning and managing change, creating an innovation culture etc.
A Range of communication skills  Having difficult conversations, managing conflict in the workplace etc.
People management and relationships  Negotiation, networking, building rapport etc.
Leadership  Understand leadership, leadership style, using action learning to develop leadership capabilities etc.

Our Public Courses (For individuals or small groups of learners)

TSW provides the ILM Level 3 Award in Leadership and Management. This is the most accessible route to gaining the level 3 qualification, with just three days of learning delivery and two short assignments.

The units and content you will cover in our ILM 3 award course are:

  • Vision, mission and strategy and what they mean for first-line management
  • Understanding leadership and leadership styles
  • Developing team objectives that support overall strategy and vision
  • Creating a common sense of purpose that links to vision and strategy
  • Using effective communication to convey the overall mission of the organisation
  • Effective techniques for communicating vision, goals and objectives
  • The critical importance of motivation and creating commitment toward objectives
  • Theories of motivation and motivation factors, with a deep dive on how these can be used to manage people more effectively in a variety of situations
  • Principles and practice of giving feedback on performance to optimise development and results
  • Basic support needs that people may have and how to meet these
  • The importance of continuous development for the team and individual members
  • First-line management responsibilities for managing performance and meeting objectives
  • Identifying the causes of poor performance in the context of own organisation (lack of skills, lack of knowledge, poor motivation, lack of incentives, lack of information etc)
  • Formal and informal performance assessment at work
  • Ways to ensure fair and objective assessment (including objectives and ongoing monitoring)
  • Planning for effective, valid and reliable assessments
  • Roles and responsibilities in the process
  • What makes an appropriate performance assessment record
  • How to conduct a formal assessment (i.e.appraisals, one-to-ones)
  • The relevance of objectives, and how to set them properly
  • How to set performance standards for individuals and groups (KPI’s, Benchmarking, Objectives etc.)
  • Tools and techniques for measuring performance against agreed standards
  • A range of methods for measuring performance and how to select the ideal one
  • Techniques for monitoring and evaluation
  • A range of performance improvement methods

Course Structure and Modules

The ILM Level 3 Award in Leadership and Management is a professional development course that covers a wide range of subjects, ideas, and theories.

To give your team the best shot at progressing through the qualification, we deliver two in-depth units – Understanding Performance Management and Leading and Motivating a Team Effectively.

These two comprehensive units tackle the core areas of the course across a number of modules.

Unit 1: Understanding Performance Management

Implemented over four modules, the first unit of ILM level 3 Leadership and Management answers key questions around performance management – from a team goal achievement and self-evaluation standpoint.

Module 1: Performance Standards

  1. Organisational Goals and Objectives
    • Understanding Organisational Goals and Objectives
    • Setting Goals and Objectives
      • Smart Goals
    • The Importance of Alignment with Organisational Vision and Mission
  2. Achieving Organisational Goals
    • Aligning Program Goals with Organisational Objectives
  3. Performance Management Tools & Techniques
    • Performance Tracking
  4. Performance Improvement
    • Understanding the Relationship Between Motivation and Production
    • Factors Affecting Motivation Levels

Module 2: Performance Assessment

  1. Performance Management
    • Performance Management Goals
      • Performance Management Cycle
    • Performance Appraisals
      • Appraisals – What is the Purpose
      • Appraisals – Why they Matter
    • Informal vs Formal Reviews
      • Purpose of Formal and Informal Reviews
      • Advantages and Disadvantages of Formal and Informal Reviews
    • Preparing for Performance Appraisals
    • Assessment Records
  2. Roles and Responsibilities
    • First Line Manager
    • Individuals Responsibilities
    • Roles in the Performance Assessment Process

Module 3: Feedback

  1. Feedback
    • Effective Feedback Techniques
  2. Dealing with Difficult Situations
    • How to Deal with Difficult Team Members

Module 4: Managing Poor Performance

  1. Managing Poor Performance
    • Capability versus Performance

Unit 2: Leading and Motivating a Team Effectively

When your team move on the second unit in the award, they will start to further understand motivational techniques.

In modules 1 and 2, tutors will cover effective communication including its importance in the workplace, how it can help with goal achievement and the various communication tools available. Plus, we also highlight effective listening techniques to help solidify those communicative learnings.

As we move into module 3, your team will be introduced to several theories related to motivation and communication. Examples of the theories covered include Maslow’s Hierarchy of Needs, McGregor’s Theory X and Theory Y, and the Five Dysfunctions of a Team.

Module 1: Organisational Goals

  1. Organisational Goals and Objectives
    • Understanding Organisational Goals and Objectives
    • The Importance of Alignment with Organisational Vision and Mission
  2. Achieving Organisational Goals
    • Aligning Program Goals with Organisational Objectives
    • Team and Individual Action Plans
    • Objective Setting

Module 2: Communication

  1. Types of Communication
    • Written Communication
    • The Communication Process
    • Basic Communication Principles
      • Generalisation
  2. Effective Listening
    • Effective Listening Skills
    • Questioning Techniques

Module 3: Leading and Motivating People and Teams

  1. Introduction to Leadership and Motivation
    • Understanding the Relationship Between Motivation and Production
    • Factors Affecting Motivation Levels
      • Maslow’s Hierarchy of Needs
      • Vroom’s Expectancy Theory
      • Intrinsic vs. Extrinsic Motivation
      • McGregor’s Theory X and Theory Y
      • Herzberg’s Two-Factor Theory
      • McClelland’s Theory of Needs
    • Five Dysfunctions of a Team
      • Overcoming the 5 Dysfunctions
      • Belbin’s Model
    • Adams Equity Theory
      • What are Inputs and Outputs?
  2. Techniques for Effective and Motivational Communication
  3. Continuous Development

Our In-house Courses (Exclusively for Your Organisation)

Are you representing an organisation and looking for an ILM Level 3 exclusively for your business?

If so, TSW can work with you to develop an ILM Level 3 course tailored to your requirements.

**Click to download the current ILM Unit list here**

We will support you in selecting ILM units that develop the knowledge, skills, and understanding your managers need.

On Our Public Courses

If attending our open programme ILM Level 3 Award in Leadership and Management you will be required to complete two assignments for each of the following units:

  • Assignment 1: Leading and Motivating a Team Effectively
  • Assignment 2: Understanding Performance Management

The great thing about these ILM assessments is that they focus on your job and your workplace. You will discuss your business, your own work and that of your teams, exploring how you lead and manage in various situations.

The highly practical course will encourage you to develop action plans for your ongoing development and learning.

Public Course Booking Options

This course is available on our open programme, with a calendar of virtual and classroom events. You can book a place for yourself, for an employee or for a group of staff.

Virtual Classroom
£995 +VAT
Classroom
£995 +VAT

In-House Delivery Exclusively For Your Organisation

This course can be delivered exclusively for your organisation, in any location or virtually through Microsoft Teams or Zoom.

Virtual Classroom
POA
Classroom
POA

Our ILM Level 3 in Leadership and Management Trainers

At TSW we pride ourselves on the expertise and quality of our trainers and consultants. Each is chosen for their working experience and hard-earned knowledge. Here are just some of our trainers for this course:

Lynne Landricombe - Portrait Image - TSW Business Skills and Leadership and Management Trainer
Lynne Landricombe
A passionate Coach, Facilitator and Trainer with over 25 years of leadership and management experience
Liz Oseland Portrait Image - TSW Business Skills and Leadership and Management Trainer
Liz Oseland
A passionate Coach, Facilitator and Trainer with over 15 years of blended learning experience
David Laing Portrait Image - TSW Business Skills and Leadership and Management Trainer
David Laing
A highly experienced facilitator with over 17 years of delivering high-quality training to blue-chip organisations and SMEs.
Andrew Ashby Portrait Image - TSW Business Skills and Management Trainer
Andrew Ashby
With over 25 years of experience, Andrew has established himself as a trusted Customer Service & Leadership Development authority.

Boost Your Team’s Skills with Our In-House Training

At TSW, we recognise that each organisation has unique needs. That’s why our in-house training programmes aim to address your specific challenges and objectives. To do that we ensure that the training content is directly relevant to your team’s roles and responsibilities, making the learning experience more impactful and immediately applicable.

At TSW, we recognise that each organisation has unique needs. Our bespoke in-house training programmes are designed to address your specific challenges and objectives. This ensures that the training content is directly relevant to your team’s roles and responsibilities, making the learning experience more impactful and immediately applicable.

Training several employees via public courses can be both costly and logistically difficult. With TSW’s in-house training, you save on travel and accommodation expenses, and the overall cost per delegate is significantly lowered. This makes in-house training a cost-effective solution, particularly for larger groups.

TSW’s in-house training sessions are arranged to fit your schedule, minimising operational disruptions. Whether you prefer weekdays, weekends, or evening sessions, we can accommodate your needs. Conducting training at your premises ensures your team remains in a familiar environment, enhancing the learning experience and reducing downtime.

In-house training at TSW brings your team together, fostering better communication and collaboration. Employees can share experiences and build stronger working relationships. This not only boosts morale but also promotes a unified approach to problem-solving within your organisation.

Public training sessions can pose risks when discussing company-specific issues. TSW’s in-house training guarantees confidentiality, allowing your team to freely address and resolve internal challenges. This level of discretion is crucial for maintaining a competitive edge and operational integrity.

By delivering training in the workplace, TSW ensures that employees can immediately apply what they’ve learned. This immediate integration of new skills helps in retaining knowledge and enhances overall productivity.

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Frequently Asked Questions (FAQs)

In this section, you will find all of the questions we are frequently asked about this course. Still can’t find the information you are looking for? Send us an enquiry and we’ll get back to you.

It depends on whether you select an Award, Certificate or Diploma qualification.

  • Award – a minimum of three days of guided learning
  • Certificate – a minimum of seven days of guided learning
  • Diploma – a minimum of fourteen days of guided learning

Our Public ILM Level 3 Award

On our open programme, we run the ILM Level 3 Award in Leadership and Management, delivered over 3 days in a classroom or online.

Our In-House ILM Level 3 (Award, Certificate or Diploma)

If you are looking for an in-house ILM Level 3, run exclusively for your business, then the number of days can vary significantly depending on the units and content you wish to cover. 

We will work with you to understand your organisational objectives and develop an ILM 3 programme to meet your needs.

For Individuals

  • Develop a range of key management skills and put them into practice in your workplace and role.
  • Build your leadership capabilities – motivate and engage teams and manage relationships confidently.
  • Develop your leadership and management skills using your own knowledge, values and motivations.

For Employers

  • Effective and confident first-line managers who make an immediate impact in the workplace.
  • Better relationships and communication in and across teams.
  • Managers with the tools to develop their own professional skills and abilities.

The ILM Level 3 in Leadership and Management course is designed to equip managers and aspiring leaders with essential skills in managing teams, driving performance, and implementing change.

This course is crucial for businesses aiming to enhance managerial capabilities, improve productivity, and foster effective leadership across the organisation.

This course is ideal for current and aspiring first-line managers, team leaders, supervisors, and office managers responsible for managing teams and projects.

It is also suitable for individuals preparing for their first management role​.

The course is delivered through classroom or online learning and practical assignments.

Assessments include written assignments, reflective reviews, and work-based projects submitted online and marked by your ILM tutor. This flexible delivery method allows participants to learn at their own pace while applying their knowledge in real-world scenarios.

There are no formal qualifications required to enrol in this course. However, it is recommended for individuals aged 18+ with at least two years of full-time work experience or three years of part-time work experience, particularly those in or aspiring to management roles​. 

We suggest this experience level as the assessments are based on real-life scenarios and experiences. They are much more difficult to complete without this experience.

The ILM Level 3 Certificate in Leadership and Management is different from other courses as it is specifically targeted at aspiring managers or those taking their first steps into leadership roles.

However, completing an ILM leadership and management level 3 award with TSW is different again as we focus our approach even further.

Rather than simply providing generic management training, our expert tutors work to your schedule and take the time to understand your business and industry to implement a curated training plan tailored to your specific team.

We’ve found that this unique approach delivers an excellent pass rate, generates strong training ROI, and ensures the knowledge imparted in the courses stays in your business.

The course duration can vary depending on the chosen qualification (Award, Certificate, or Diploma) and the learning pace of the participant.

Based on those factors, it can typically take 2-12 months to complete a qualification, with a maximum support period of 24 months to ensure flexibility for all learners​.

Effectiveness can be measured through the successful completion of assignments, observed improvements in management practices, feedback from team members, and overall performance enhancements.

Regular reviews and performance assessments can also help in tracking progress and identifying areas for further development​

Yes, TSW offers a high level of customisation for the ILM Level 3 course.

This can include tailoring the content to focus on specific skills or challenges relevant to your organisation, ensuring that the training is directly applicable to your business environment​

At TSW, we pride ourselves on the high levels of support provided to learners.

Participants receive extensive support, including access to online learning materials, tutor support via email, and resources such as the ILM’s electronic magazine and career development services.

Every ILM qualification includes tutorial time, built in to the course delivery, that is used for assessment guidance.

This support ensures learners can effectively engage with the course content and complete their assessments​.

Related Resources and Reading

What is an ILM Recognised Programme?

How to Write & Pass An ILM Assignment (with Examples)

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