ILM Level 3 in Leadership and Management

The perfect qualification for new, aspiring and practising line-managers and supervisors. Develop the knowledge and skills to become a high performing manager.

Explore This Course

Course Facts

Duration: 3 Day/s
Assessment: Two work based assignments
Entry Requirements: In a management role or aspiring to become a manager
Accredited By:
"ILM Approved Centre" Logo

Ways to Learn

Course Overview

An ILM level 3 Award in Leadership and Management is a recognised qualification for line managers, team leaders and supervisors. It offers the perfect development opportunity for new, existing and aspiring managers that have to lead teams and manage functions in their workplace.

Whether taking a level 3 award, certificate or diploma qualification, you can rest assured that you are investing in a highly practical management training course that will give you the knowledge, skills and understanding to manage people, tasks and projects effectively.

The qualification can only be delivered by an approved ILM centre, that has been through a stringent quality assurance process.

*Rated 4.8 out of 5 by learners on Coursecheck, TSW Training has been a trusted and established training provider of choice for 56 years.

A group of people sitting at a conference table clapping.

Who is this Course For?

ILM Level 3 Award is designed for leaders and managers in any sector. Typical roles held by people attending the course include:

  1. First-line manager
  2. Office manager
  3. Team leader
  4. Supervisor

It is great for career development and used by many managers as a stepping stone to more senior roles. Many students who attend level 3 go on to complete the ILM Level 5 Award in Leadership and Management, the next step in their learning journey.

It is the perfect course for those looking to learn and develop their skills in people and performance management.  

Make an enquiry and one of our dedicated Learning Advisors will contact you to listen to your needs and help you find the right solutions.

A group of people talking in an office.

What Does This Course Cover?

When investing in ILM courses you are faced with a number of choices for your learning. The first choice to be made is whether you wish to study an award (shortest qualification), certificate or a diploma (longest qualification). Once you have decided this you need to find a training course that includes the content you need.

Units in this qualification fall into seven broad areas, they are:

  1. Core management skills – Understanding how to organise and delegate, decision making, coaching etc.
  2. Ability to perform management tasks –Project management, leading meetings etc.
  3. Team leadership – Motivating people toward high performance, providing vision and goals etc.
  4. Change and innovation – Planning and managing change, creating an innovation culture etc.
  5. A Range of Communications skills – Having difficult conversations, managing conflict in the workplace etc.
  6. People management and relationships – negotiation, networking, building rapport etc.
  7. Leadership – understand leadership, leadership style, using action learning to develop leadership capabilities etc.

Work with your employer or training provider to map units to your needs and skills gaps.

Learning Outcomes

TSW provides the ILM Level 3 Award in Leadership and Management. This is the most accessible route to gaining the level 3 qualification, with just three days learning delivery and two short assignments.

The units and content you will cover in our award programme include:

Unit One – Leading and Motivating a Team Effectively

  • Vision, mission and strategy and what they mean for first-line management
  • Understanding leadership and leadership styles
  • Developing team objectives that support overall strategy and vision
  • Creating a common sense of purpose that links to vision and strategy
  • Using effective communication to convey the overall mission of the organisation
  • Effective techniques for communicating vision, goals and objectives
  • The critical importance of motivation and creating commitment toward objectives
  • Theories of motivation and motivation factors, with a deep dive on how these can be used to manage people more effectively in a variety of situations
  • Principles and practice of giving feedback on performance to optimise development and results
  • Basic support needs that people may have and how to meet these
  • The importance of continuous development for the team and individual members

Unit Two – Understanding Performance Management

  • First-line management responsibilities for managing performance and meeting objectives
  • Identifying the causes of poor performance in the context of own organisation (lack of skills, lack of knowledge, poor motivation, lack of incentives, lack of information etc)
  • Formal and informal performance assessment at work
  • Ways to ensure fair and objective assessment (including objectives and ongoing monitoring)
  • Planning for effective, valid and reliable assessments
  • Roles and responsibilities in the process
  • What makes an appropriate performance assessment record
  • How to conduct a formal assessment (i.e.appraisals, one-to-ones)
  • The relevance of objectives, and how to set them properly
  • How to set performance standards for individuals and groups (KPI’s, Benchmarking, Objectives etc.)
  • Tools and techniques for measuring performance against agreed standards
  • A range of methods for measuring performance and how to select the ideal one
  • Techniques for monitoring and evaluation
  • A range of performance improvement methods

How is this Course Assessed?

If attending our open programme management ILM you will be required to complete two assignments for each of the following units:

  • Assignment 1: Leading and Motivating a Team Effectively
  • Assignment 2: Understanding Performance Management

The great thing about these ILM assessments is that they focus on your job and your workplace. You will discuss your business, your own work and that of your teams, exploring how you lead and manage in various situations.

The highly practical course will encourage you to develop action plans for your ongoing development and learning.

Three individuals sitting on a couch talking to each other.

What are the Next Steps After This Course?

If you would like to deepen your leadership and management knowledge and abilities following the Level 3, there is an ILM pathway to follow and varying levels. Designed to develop leaders and managers with different levels of experience, seniority, and role, there are seven levels of ILM to work through:

  • Level 2 – For Team Leaders and Team Supervisors
  • Level 3 – For Junior Managers, First Line Managers and Supervisors
  • Level 4/5 – Middle Managers
  • Level 6/7 – Senior Managers and Directors of smaller organisations
  • Level 7 – Senior Leaders, CEO’s and Directors of large divisions

See all our ILM courses and qualifications.

Why Choose TSW Training for your Courses?

  • We are a leadership and management specialist training provider.
  • Management Fundamentals – Our ILM Level programmes are designed to give your people the skills, knowledge and understanding to become high-performing managers that can adapt to the many challenges that face them in the workplace and beyond
  • 2 Flexible Delivery To Suit You – ILM qualifications can be delivered via our open course calendar or exclusively for your organisation (in-house ILM qualifications), online or in-person.
  • A Non-Academic Approach – We always ensure that our delivery allows your people to understand how to apply theory in their own roles and organisations. Our focus is on what we can do in the real world, not in a classroom 
Matt was very informative and I believe his knowledge will help me to excel within Leadership and Management roles.
Sarah B January 31, 2024
I really enjoyed the course and feel the lessons learnt will benefit my greatly in my day to day role as a manager. The content was a good mix of content and activity allowing students to work through and understand each topic with plenty of time for follow up and questions. Matt allowed plenty of time for each person to be part of the training and ensured everyone contributed.
David R January 31, 2024
Matt was a very engaging and helpful trainer, with a thorough understanding of how businesses operate and the structure of organisations. His teaching methods were very helpful too, and he is an asset to TSW
Patrick K January 31, 2024
Very useful course and it was delivered very well.
Matthew B January 31, 2024
Really enjoyed the sessions. Matt is a great trainer. Thanks again.
Iain M January 31, 2024
The course opened my eyes to new ways of managing…..
John T December 15, 2023
I am pleased that i have learn new things.
Danie G December 15, 2023
Good engaging course
Antony B December 15, 2023
Matt did well to make a dry subject interesting. Too many breaks though.
Sarah W October 28, 2023
I enjoyed taking part in the course. It was informative and rewarding. I learnt skills and knowledge to take me forward in my role
Karen R October 27, 2023

Frequently Asked Questions

An ILM award can be completed in just three days.

On our open programme, we run the ILM Level 3 Award in Leadership and Management, which is run over 3 days in a classroom setting, or over 6 half days as an online virtual course via Microsoft Teams.

If you are looking for an in-house ILM Level 3, run exclusively for your business, then the number of days can vary significantly depending on the units and content you wish to cover. 

We will work with you to understand your organisational objectives and develop an ILM 3 programme to meet your specific needs.

For Individuals

  • Develop a range of key management skills and put them into practice in your workplace and role.
  • Build your leadership capabilities – motivate and engage teams and manage relationships confidently.
  • Develop your leadership and management skills using your own knowledge, values and motivations.

For Employers

  • Effective and confident first-line managers who make an immediate impact in the workplace.
  • Better relationships and communication in and across teams.
  • Managers with the tools to develop their own professional skills and abilities.

The five top qualities of a team leader are:

  1. Motivation: Motivating a team involves galvanising different types of employees through the use of extrinsic and intrinsic motivators. Great leaders employ a solid blend of positivity, enthusiasm, and empathy to resonate with both types.
  2. Problem-solving: Introducing new working methods and scheduling regular 1-2-1s are great ways to handle challenging scenarios and team conflict.
  3. Performance management: Effective team leadership can rest on a simple two-pronged approach that allows you to clearly assess your team’s performance vs. targets.
  4. Communication: Leaders must continue polishing their ability to communicate effectively, especially with the modern mix of in-house and remote staff.
  5. Empathy: Showcasing empathy as a leader demonstrates that you understand your team’s feelings, perspectives, and challenges.

This ILM Level 3 course helps leaders sculpt these skills further to enhance their opportunities for progression into senior management positions.

Talented team leaders boast a range of attributes, including strong motivational, communication, and empathetic skills. But strong leaders should also possess the skills to manage their and the team’s workload effectively.

Knowing how to manage performance, notice changes in efficiency, solve conflicts, and place team well-being above everything are some of the qualities outlined in Level 3 management training.

Being a good manager requires mastery of various skills, including these 12 aptitudes:

  1. Inclusivity
  2. Decision-making skills
  3. Communication
  4. Listening skills
  5. Accountability
  6. Confidence
  7. Adaptability
  8. Honesty
  9. Delegation
  10. Motivational skills
  11. Respect
  12. Analytical skills

Online management training courses like ILM Level 3 Leadership and Management can enhance these values in your or your team.

Supervisors generally oversee a team or pieces of equipment performing the same role. To be the best supervisor you can be, it’s vital to treat team members as people.

This involves listening and communicating regularly, as well as delivering any feedback honestly and constructively.

The ILM level 3 online course is perfect for enhancing these skills. However, the ILM Level 2 Award in Leadership and Team Skills is also a great starting point if you’re a budding supervisor or want to progress into a leadership position.

Public Course Booking Options

This course is available on our open programme, with a calendar of virtual and classroom events. You can book a place for yourself, for an employee or for a group of staff.

Virtual Classroom
£895 +VAT
£895 +VAT

In-House Delivery Exclusively For Your Organisation

This course can be delivered exclusively for your organisation, in any location or virtually through Microsoft Teams or Zoom. Read more on our in-house training services.

Virtual Classroom
Price On Enquiry
Price On Enquiry

See Our ILM Level 3 in Leadership and Management Events

29 Apr 2024
View Dates
ILM Level 3 Award in Leadership and Management
Duration: 3 sessions
+ VAT per person
Book Now
Spaces Available

Course Schedule
Day 1:
29th Apr 2024
09:00 am
16:30 pm
Day 2:
30th Apr 2024
09:00 am
16:30 pm
Day 3:
1st May 2024
09:00 am
16:30 pm
31 Jul 2024
View Dates
ILM Level 3 Award in Leadership and Management
Duration: 3 sessions
+ VAT per person
Book Now
Spaces Available

Course Schedule
Day 1:
31st Jul 2024
09:00 am
16:30 pm
Day 2:
1st Aug 2024
09:00 am
16:30 pm
Day 3:
2nd Aug 2024
09:00 am
16:30 pm
28 Oct 2024
View Dates
ILM Level 3 Award in Leadership and Management
Duration: 3 sessions
+ VAT per person
Book Now
Spaces Available

Course Schedule
Day 1:
28th Oct 2024
09:00 am
16:30 pm
Day 2:
29th Oct 2024
09:00 am
16:30 pm
Day 3:
30th Oct 2024
09:00 am
16:30 pm

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Enquire About This Course

At TSW we are passionate about helping people and organisations meet their full potential.

Make an enquiry and one of our dedicated Learning Advisors will contact you to listen to your needs and help you find the right solutions.

Your Learning Advisor will support you by:

  • Listening to you carefully, to understand your needs and any problems you are trying to solve
  • Asking you questions to help us determine the right solution for you
  • Providing advice, information, and pricing according to your requirements
  • Identifying when one of our in-house experts needs to speak with you, to provide more specialist advice

Rest assured that you will not be contacted by a pushy salesperson.

We are here to provide you with tailored information and direct you to the best solution, even if that is not with TSW!