Business Skills
Communication Skills Courses
Communicate effectively with colleagues at every level of your business
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Giving world-class customer service is no accident; when companies offer consistently excellent customer service it is most often a result of their intelligent effort to ensure their people see themselves as customer advisors, regardless of job title.
Our customer service courses are not like others; we work with organisations and their employees to get to the root cause of poor customer service, that of not understanding and thus not meeting customer expectations.
We believe in ‘PURPOSEFUL’ customer service, which is means making sure we understand customer expectations so that we can take purposeful action and create memorable experiences.
On our training participants create targeted action plans, taking them back to your organisation and implementing them to make real changes that directly impact on your customers’ satisfaction levels. The attitude of service as a purpose is contagious, delegates will take actions that align with the purpose of delighting customers and creating increased customer loyalty.
*Rated 4.8 out of 5 by learners on Coursecheck, TSW Training has been a trusted and established training provider of choice for 56 years.
This programme is for any person in an organisation that has to deal with people, whether they are internal customers (colleagues) or external customers. Our service training courses aren’t just for customer service advisors or professionals, they are for any person, at any level and in any sector.
Activities are designed so that every participant considers the content in the context of their own roles and organisation, thus ensuring its relevance and impact.
We provide strategic and operational level courses, providing the top-down skills needed for customer service excellence.
TSW’s customer service courses get to the heart of service mastery, that of understanding, anticipating, meeting and exceeding your customers’ expectations.
Engaging in collaborative activities, participants will be developing a better understanding of what their customers expect at key touchpoints (moments of truth) in your business.
We will equip your employees with the skills needed for customer service, and an understanding that they need to leave every customer feeling positive about their experience.
Participants will practice customer service techniques to help them better understand their customers, find opportunities to add value and take actions that create memorable experiences.
When working with your organisation we will be using the acronym LEAP as a guide for employees:
Action plans created throughout the day will accompany your employees back into the workplace and provide a bridge from learning to practice, deployed to have a direct and measurable impact on customer satisfaction.
To look after your customers and keep them coming back, you need to invest in the customer service abilities of your teams. They must be focused on the needs of your clients and customers, but also continuously work on their empathy and practise communicating clearly and flexibly. One the biggest challenges is getting everyone on the same page so you have a shared service goal, but we’ll walk you through the process and tactics of how to achieve that during our customer service training course.
This course can be delivered exclusively for your organisation, in any location or virtually through Microsoft Teams or Zoom. Read more on our in-house training services.
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At TSW we are passionate about helping people and organisations meet their full potential.
Make an enquiry and one of our dedicated Learning Advisors will contact you to listen to your needs and help you find the right solutions.
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We are here to provide you with tailored information and direct you to the best solution, even if that is not with TSW!