Information Advice and Guidance

Fully funded Information, Advice and Guidance course for you and your employees. To find out more, please enquire.

What is an IAG course?

The Level 4 Information, Advice and Guidance (IAG) course is a higher qualification, awarded by City and Guilds. It’s a work-based qualification and fully funded by the Welsh Government. It’s a versatile qualification, perfect for skills development in:

  • Recruitment
  • Financial Services
  • Schools and education
  • Prison and probation services
  • Children’s Homes
  • Sexual health clinics
  • Public services, like libraries, DVLA and tourist information
  • Patent offices
  • Unions and;
  • Religious organisations

Plus many more. If your people are disseminating information, advising your clients, or trying to cascade complicated details through the workforce, this qualification will support them.

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Information, advice and guidance are different types of support your people can offer to their colleagues and to your clients. It refers to relaying facts, making personal professional recommendations, or providing leadership and direction.

The IAG course accelerates support abilities within your organisation. Whether your people are handling factual queries, or offering assistance based on their professional experience, the higher qualification will give them the agency and authority to advise with confidence. 

Who is the IAG course for? 

The IAG qualification is suitable for new or existing employees, who need to develop, update and accredit existing skills. It’s also a training tool that offers progression into higher-level roles or education.

The IAG course consists of carefully selected qualifications that provide the skills and knowledge required to be successful in an advice and guidance role, in the context of your organisation.

The qualifications are tailored, so it meets the specific needs of your organisation and the development requirements of your people. 

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Download the Level 4 Information, Advice and Guidance workbook

To discover more about the Level 4 Information Advice and Guidance course, download the workbook today.

Inside you’ll find:

  • How the course will benefit your company and aid the development of your people
  • The qualifications within the Level 4 course
  • The units which can be selected based on the needs of your business


Get In Touch...

At TSW we are passionate about helping people and organisations meet their full potential.

Make an enquiry and one of our dedicated Learning Advisors will contact you to listen to your needs and help you find the right solutions.

Your Learning Advisor will support you by:

  • Listening to you carefully, to understand your needs and any problems you are trying to solve
  • Asking you questions to help us determine the right solution for you
  • Providing advice, information, and pricing according to your requirements
  • Identifying when one of our in-house experts needs to speak with you, to provide more specialist advice

Rest assured that you will not be contacted by a pushy salesperson.

We are here to provide you with tailored information and direct you to the best solution, even if that is not with TSW!