With over 25 years of experience, Andrew has established himself as a trusted Customer Service & Leadership Development authority.
With over 25 years of experience, Andrew has established himself as a trusted Customer Service & Leadership Development authority.
He delivers impactful training programs for diverse clients and is renowned for his engaging energy.
Andrew is highly regarded in Customer Service, Leadership Development and Personal Growth fields. He has deep experiential knowledge of the retail, utilities, telco, and manufacturing sectors.
Drawing from his extensive experience, Andrew creates engaging and interactive learning environments. He is renowned for his engaging energy and passion for supporting growth and development.
Andrew holds a Bachelor of Science in Management Sciences from Loughborough University and an MBA in Circular Economy, Innovation and Enterprise from the University of Bradford.
Additionally, he is a certified trainer and coach and a Member of the Association for Coaching. He has won numerous awards for customer service excellence including the prestigious Retail Week award for a Customer Service Programme.
Andrew has held Director roles at recognised brands, Screwfix and Mira Showers, and several heads of function roles at T-Mobile, EE, Argos and VAX.
He has delivered training for well-known brands such as Virgin Atlantic, B&Q, British Gas, HM Prison Service & Careers Wales.
He also volunteers as a Samaritans listener and is his branch’s deputy director.
